The Changing Norms of Text Messaging in the Workplace

When you walk into an office, most employees will have their cell phones out. If they’re not texting on it, the device is placed within eyesight. They want to see every new notification immediately, then respond as fast as their flying fingers will let them. This constant need for connection can be very disruptive to workplace productivity.

Employees should always respect their office’s policies on cell phones. If your company doesn’t allow texting, then you shouldn’t be texting. Of course, things become murkier when work cell phones are provided, or if personal devices are allowed in the workplace. However, there are still some definite do’s and don’ts about texting at work.

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Context is Everything

A good rule of thumb is that your work cell phone should be used for work purposes only. Messaging a coworker or a client is acceptable. But don’t go texting family and friends on a device that your company provided for you, unless they have specifically said you can. If you urgently need to respond to personal messages, be brief and efficient about it. Otherwise, give your texting fingers a rest until lunchtime, your next coffee break, or when your workday ends.

Always Use Courtesy​

Even if your workplace allows texting, you should still follow the basic rules of phone etiquette. For instance, don’t keep glancing at your phone when your boss is talking to you, or if a colleague is putting on a powerpoint presentation. That should just be common sense; but in our world of cell phone addicts, you’d be surprised how often this is done.

These rules also apply for phone conversations. If you need to answer a personal call at the office, go into the hallway or an empty meeting room. Your coworkers don’t want to hear about your after-work plans, no matter how thrilling they are. A little bit of courtesy goes a long way in keeping the workplace environment professional, productive, and positive.

Set a Good Example

You can create a text-free workplace by setting a good example for everyone else. This practice is especially important if you’re a team lead, manager, or boss at the company. Your employees’ eyes are always on you. It can build resentment if there’s a strict “no cell phones” policy and you’re texting away to your heart’s content. The rules won’t be followed unless you enforce them. If you find your colleagues’ texting practices to be disruptive, don’t repeat them yourself. It’s important that everyone strives to create a workplace where employees and cell phones can live in harmony.