This article will help if you are experiencing issues downloading the dfndr security app from the iOS App Store.
- Open the App Store and sign in
If a blue account button appears at the top of the App Store, you might not be signed in. Tap it and sign in with your Apple ID. Learn what to do if you forgot your password
- Check your payment method
You might need to have a payment method on file, even if the app that you want to download is free. See what payment method you have on file and make sure that it isn’t expired, declined, or failed.
- Prioritize the download
From the Home Screen, touch and hold the app. From the menu that appears, choose Prioritize Download.
- Restart your device
Restart your iPhone or restart your iPad. Then check to see if you can download the app.