How to recover the access password of dfndr vault?

If you forgot your password to access dfndr vault, to recover or create a new one, follow the instructions below:

  • Open dfndr vault
  • Click the “Reset” button, located in the upper right cornerIf the Reset button does not appear, it means that you did not confirm your email when you signed up for dfndr vault. To confirm check your email.
  • The password reset screen will appear: Only one of the options below will be available according to the login option you chose on your first login.

1 – E-mail Login: You will be prompted for the recovery PIN code (four digits) to proceed. The PIN code was sent to your email at the time of registration, look in your email for: Reset the password of the dfndr vault app.

ATTENTION: For security measures, if you created your dfndr vault account using the option “Login with email” and forgot the password or did not annotated / found the PIN code, you must use another email to be able to register again in the app and you will not have access to your saved documents with the lost account.

2 – Login with Google: The app will request authentication via Google in order to create a new password, in which case the PIN will not be necessary.

3 – Login with Facebook: the app will request authentication via Facebook in order to create a new password, in which case the PIN will not be necessary.

 

If you still have questions that are not addressed here, please contact us at support@psafe.com