(Updated: December 11, 2018)

Privacy Policy

PSafe Tecnologia S.A., CNPJ No. 12.501.419/0002-97 and No. 12.501.419/0001-06, and its affiliates (“PSafe”, “we” or “us”), respects the privacy of its users’ information and protecting the privacy and confidentiality of our users’ Personal Information is a top priority. We have created this privacy policy (“Privacy Policy”) to advise you about our information practices, such as the types of information we collect and how we may use that information, and to inform you about your privacy rights and how the law protects you. We urge you to read this Privacy Policy carefully to understand our policies and practices regarding your Personal Information and how we will treat it. By visiting any part of our Websites (as defined below) or otherwise providing PSafe with Personal Information by any means, you accept and agree to the practices described in this Privacy Policy and your continued use of the Websites (following the posting of a revised privacy policy) means that you accept and agree to the terms of the revised privacy policy, so please check the policy periodically for updates.

This Privacy Policy applies to http://www.psafe.com/, http://www.dfndrsecurity.com/, http://www.dfndrlab.com (and all respective sub-domains), and all other websites features, mobile applications, or online services that are owned or controlled by PSafe and that post a link to this Privacy Policy (the “Websites”) as well as  to all products, programs, and software and the services offered through each (collectively, the “Services”) and is an integrated part of the PSafe’s Terms of Use and License Agreement. By accepting either of the Terms of Use or License Agreement, the user accepts the policies contained in this Privacy Policy. So, when using any of the Services, the user acknowledges that the user has read and agreed to the terms and conditions of this Privacy Policy.

This Privacy Policy is provided in a layered format so you can click through to the specific areas set out below.


This Privacy Policy applies to all Websites and Services, whether accessed via computer, mobile device, or otherwise. Note, however, this Privacy Policy does not apply to use of unaffiliated websites that link to our Websites. Once you enter another website (whether through an advertisement, service, or content link), be aware that we are not responsible for the privacy practices of such other websites.

This Privacy Policy aims to give you information on how PSafe collects and uses your Personal Information through your use of the Websites, including any information you may provide through the Services or Websites when you sign up for an account, sign up to receive information or communications from us, purchase a product or service, or request further services or information from us.

It is important that you read this Privacy Policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or using Personal Information about you so that you are fully aware of how and why we are using your information. This Privacy Policy supplements the other notices and is not intended to override them.

The Services and Websites are not designed for, or directed to, children under the age of 16 and PSafe does not knowingly collect information of individuals under the age of 16. If PSafe discovers that it has inadvertently collected Personal Information from anyone younger than the age of 16, we will take steps to remove that user’s Personal Information from our databases and to prevent the user from utilizing the Services. If you are under 16, please do not register an account, make any purchases, or send any information about yourself to us, including your name, address, telephone number or e-mail address. If you believe we might have Personal Information from an individual under the age of 16, please contact us at privacy@psafe.com.

This version was last updated on the date reflected at the top of this page and historic versions can be obtained by contacting us.

We reserve the right, at any time and without notice, to add to, change, update or modify this Privacy Policy, simply by posting such change, update or modification on the Websites. Any such change, update or modification will be effective immediately upon posting on the Websites. If we make material changes to this Privacy Policy, we will notify you by email or by posting a notice of such changes at https://www.psafe.com/privacy-policy/ and we will change the “Updated” date above. However, unless you consent, PSafe will not use your Personal Information in a manner materially different than what was stated in our posted Privacy Policy at the time your Personal Information was collected. Please check this Privacy Policy regularly to ensure you are aware of any changes in our practices.

It is important that the Personal Information we hold about you is accurate and current. Please keep us informed if your Personal Information changes during your relationship with us. You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information. If you contact us with changes, we will make good faith efforts to make requested changes in our then-active databases as soon as reasonably practicable. Note, however, that information may persist internally for our administrative purposes and that residual data may remain on backup media or for other reasons.

This Privacy Policy addresses only our use and disclosure of information we collect from and/or about you on the Websites or through the Services. If you disclose information to others, or authorize us to do the same under this Privacy Policy, the use and disclosure restrictions contained in this Privacy Policy will not apply to any third party. We do not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable.

The Websites and Services may contain content or links to other websites that are not owned or controlled by us. We have no control over, do not review and are not responsible for the privacy policies of or content displayed on such other websites. When you click on such a link, you will leave the Websites or Services and go to another website. During this process, another entity may collect Personal Information or Anonymous Information from you. Please review the privacy policy of any new site you visit.

In addition, PSafe content (such as, but not limited to, advertising) may be included on web pages and websites that are not associated with PSafe and over which we have no control. These third parties may collect data through the use of their own cookies, pixel tags or other technology, independently collect information or solicit Personal Information, and may have the ability to track your use of their websites and services. PSafe is not responsible for the privacy practices or the content of any third party.


Personal Information or personal data means any information about an individual from which that person can be identified. It does not include information where the identity has been removed (“Anonymous Data”).

We and our third-party service providers (such as, but not limited to, Google Play and the Apple Store) may collect, use, store and transfer different kinds of Personal Information about you that we have grouped together as follows:

  • Identity Information includes name, username, email address, or similar identifier.
  • Contact Information includes billing address, postal code, delivery address, email address and telephone numbers.
  • Financial Information includes bank account and payment card details.
  • Transaction Information includes details about payments to and from you and other details of products or services you have purchased from us.
  • Technical Information includes internet protocol (IP) address, inferred geographical location, operating system and platform and other technology or other unique identifier (a set of numbers or characters that is assigned to your computer, mobile phone, or other device when you are on the Internet) (“Device Identifier”) for any computer, mobile phone, tablet or other device (any of which are referred to herein as a “Device”) used to access the Services.
  • Profile Information includes your email address and password, purchases or orders made by you, your interests, preferences, product feedback, and survey responses.
  • Usage Data includes information about how you use our Services, products and services, including all of the areas within our Services that you visit or use and the time of day you visited the Services, among other information.
  • Marketing and Communications Information includes your preferences in receiving marketing from us and our third parties and your communication preferences.
  • Location Information includes information about your location using a variety of technologies, such as GPS, IP address, and connected or nearby Wi-Fi networks.

We also collect, use and share Aggregated Information such as statistical or demographic information for any purpose. Aggregated Information may be derived from your Personal Information but is not considered Personal Information in law as this information does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Information with your Personal Information so that it can directly or indirectly identify you, we treat the combined information as Personal Information that will be used in accordance with this Privacy Policy.

We do not collect any Special Categories of Personal Information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.


We and our third-party service providers use different methods to collect information from and about you including through:

  • Direct interactions. You may choose to give us your Identity, Demographic, Contact, Financial, Profile, or Marketing and Communications Information by filling in forms or by corresponding with us by mail, phone, email, or otherwise. This includes Personal Information you provide when you:
  • purchase or subscribe to our products or services;
  • create an account through the Services;
  • subscribe to emails or newsletters;
  • request services or other information;
  • enter a competition, promotion or survey; or
  • give us feedback about products, services, or the Websites.
  • Automated technologies or interactions. As you interact with the Websites or Services, we may automatically collect Technical, Usage, and Location Information about your equipment, browsing actions and patterns. We collect this Personal Information by using cookies, pixel tags, embedded scripts and other similar technologies. Please see information about our cookie policies in Section VII.B for further details.
  • Cookies – Cookies are small data files that a website sends to your Device while you are viewing the website that are stored on the Device. Cookies can be used for many purposes, including to monitor use of websites, to customize content specific to your interests, to ensure that you do not see the same advertisement repeatedly, to speed up your searches and purchases and to recognize you when you return to websites and/or store your user name and password so you do not have to re-enter it each time you visit websites. You may refuse to accept cookies by activating the appropriate setting on your browser. However, if you choose to disable cookies on your Device, some features of the Websites, Services, or our content may not function properly.
  • Pixel Tag – Pixel Tags (also referred to as clear GIFs, 1×1 GIFs Web beacons, or Web bugs) are small graphic images or other web programming code that may be included on the Websites, Services, and in our e-mail messages. In contrast to Cookies, which are stored on a user’s Device, Pixel Tags are embedded invisibly in web pages. Pixel Tags may be invisible to you, but any electronic image or other web programming code inserted into a web page or e-mail can act as a pixel tag. Pixel Tags or similar technologies may be used for a number of purposes, including, without limitation, to count visitors to the Websites, to monitor how users navigate the Websites or use the Services, to count how many e-mails that were sent were actually opened or to count how many particular articles or links were actually viewed.
  • Embedded Scripts – Embedded scripts are programming code designed to collect information about your interactions with the Websites and Services, such as the links you click. The code is temporarily downloaded onto your Device from our web server or a third-party service provider, and is active only while you are connected to the Websites or Services.
  • Third parties or publicly available sources. We may receive Personal Information about you from various third parties. We also may supplement the information we collect with outside records from third parties in order to provide you with information, services or goods you have requested, to enhance our ability to serve you, and to tailor our content to you. We may combine the information we receive from those other sources with information we collect through the Services. In those cases, we will apply this Privacy Policy to the combined information. Examples of third-party sources include:
  • Technical Information from analytics providers;
  • Contact, Financial and Transaction Information from providers of technical, payment and delivery services.
  • Identity, Profile, and Contact Information from publicly available sources, including websites and forums on the internet.
  • Activating additional features. We may receive additional Personal Information about you if you elect to activate optional features or services as set forth below
    • If you elect to activate the anti-theft functions in dfndr / PSafe DFNDR / DFNDR Security, PSafe may collect Location Information for purposes of providing the anti-theft functionality. (
    • If you elect to use the Identity Theft Report function offered through dfndr security, we may collect your email address as detailed in the License Agreement.


PSafe works with certain third parties (including network advertisers, ad agencies, and analytics companies) to provide us with information regarding traffic on the Services, to serve advertisements, including our advertisements elsewhere online, and to provide us with information regarding the use of the Services and the effectiveness of our advertisements. These third parties may use Device Identifier and Usage Data to compile reports on user activity. For example, if you clicked on one of our advertisements that led you to our Websites or Services, our service provider(s) may be able to tell us which advertisement you clicked on and where you were viewing the advertisement. These third parties may set and access their own tracking technologies (including cookies, embedded scripts, and pixel tags) and may otherwise collect or have access to your Device Identifier, Usage Data and related information about you. Cookies and pixel tags, including those set by third-party network advertisers, may be used to, among other things, target advertisements, prevent you from seeing the same advertisements too many times, conduct research regarding the usefulness of certain advertisements to you, and assist in providing analytics.

These third parties may also transfer Device Identifier and Usage Data to other third parties where required to do so by law, or where such third parties process analytics information on their behalf. Each of these third party’s ability to use and share Device Identifier and Usage Data is restricted by their respective Terms of Use and Privacy Policy. By using our Services, you consent to the processing of data about you by these third parties in the manner and for the purposes set out above. For a full list of third-party analytics services, please contact us at privacy@psafe.com.

We may share Device Identifier and Usage Data about visitors with third-party advertising companies, analytics providers and other vendors to help analyze how users use the Websites and Services. These analytics services may use their own software development kits (SDKs) to collect information such as how often and what features of the Websites and Services users use. We use this information to improve the Websites and Services. The analytics services’ ability to use and share information collected by them is restricted by their respective terms of use and privacy policy, which you should refer to for more information about how these entities use this information, and how you can opt-out of their use of such information.

While we may use a variety of service providers to perform advertising and analytics services, some of these companies may be members of the Network Advertising Initiative (“NAI”) or the Digital Advertising Alliance (“DAA”) Self-Regulatory Program for Online Behavioral Advertising.

For additional information regarding targeted advertising and the “opt-out” procedures of NAI members and DAA Self-Regulatory Program participating companies, you may visit:

  • NAI Opt-Out Tool (for website users): http://www.networkadvertising.org/managing/opt_out.asp
  • DAA Consumer Choice (for website users): http://www.aboutads.info/choices/
  • DAA AppChoices (for mobile app users): http://youradchoices.com/appchoices
  • In Loco Media Opt-Out Tool: https://www.inlocomedia.com/politica-de-privacidade/opt-out/

Please note that opting out through these mechanisms does not opt you out of being served advertising. You will continue to receive generic ads while visiting the Services and elsewhere online. Some third parties may collect Personal Information about your online activities over time and across different websites.

Your browser settings may allow you to automatically transmit a “Do Not Track” signal to websites and online services you visit. However, there is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, the Websites and Services currently do not respond to or alter their practices when they receive a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” you may wish to visit http://www.allaboutdnt.com.


We use the Personal Information we collect to offer services and features that can be tailored to users’ needs, and even allows us to customize the Services to make the users’ experiences with PSafe as useful and enjoyable as possible. We (and our third-party service providers) use the Personal Information, including Usage Data, as follows:

  • to provide you with our Services and related customer service;
  • to process your registration and account creation with the Services, including verifying your contact information is active and valid;
  • to identify you as a user in our system;
  • to provide you with information, products or Services that you have requested or agreed to receive;
  • to provide improved administration of our Websites and Services;
  • to process transactions you initiate, process payments and provide accurate billing and shipping;
  • to send you administrative e-mail notifications, such as order confirmations, order status updates, security, or support and maintenance advisories;
  • send newsletters, surveys, offers, and other promotional materials related to our Services and for other marketing purposes of PSafe;
  • to market our products or Services, including recommending products or Services that might be of interest to you;
  • to improve our Websites and Services;
  • to present the contents of our Websites and Services in a suitable and effective manner for you and for your computer;
  • to improve the quality of experience when you interact with our Websites and Services for internal business purposes;
  • for compliance fraud prevention and safety, including enforcing our terms of service and this Privacy Policy, protecting our rights privacy, safety, or property and/or that of you or others, and protecting against, investigating or deterring fraudulent, harmful, unauthorized, unethical or illegal activity;
  • to carry out our obligations and enforce our rights arising from any contracts entered into between you and us;
  • to notify you about changes to our Websites or Services;
  • to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities;
  • to create Anonymous Data by excluding information that makes the information personally identifiable to you;
  • to contact you with regard to your use of the Websites or Services and, in our discretion, changes to the policies or functionality for our Websites or Services; and
  • to perform other functions as described at the time of collection, with your consent, or as further described in this Privacy Policy.

In addition to the above, we may use Anonymous Data to analyze request and usage patterns so that we may enhance the content of our services and improve navigation on the Services. We reserve the right to use Anonymous Data for any purpose and disclose Anonymous Data to third parties in our sole discretion.

You will receive newsletters or marketing communications from us if you have requested information from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have consented receiving marketing communications at that time.

If you provide feedback to us, we may use and disclose such feedback in accordance with the terms in our Terms of Use and/or License Agreement, provided we do not associate such feedback with your Personal Information. We may publish user feedback from time to time, provided that we will obtain your consent prior to publishing any feedback that is associated with your Personal Information. We will collect any information contained in such feedback and will treat the Personal Information in it in accordance with this Privacy Policy, provided that we may contact you in regards to such feedback.

A cookie is a data file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiration date, unless deleted by the user before the expiration date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies do not typically contain any information that personally identifies a user, but Personal Information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies are used to better understand how individuals are using our Websites and Services; cookies will not be used for other purposes unrelated to the operations of PSafe.

Most browsers allow you to refuse all or some browser cookies, or to alert you when websites set or access cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain information about blocking and deleting cookies for some commonly used browsers via the links below:

  • Chrome: https://support.google.com/chrome/answer/95647?hl=en;
  • Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy;
  • Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences;
  • Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies;
  • Opera: http://www.opera.com/help/tutorials/security/cookies/; and
  • Safari: https://support.apple.com/kb/PH21411.

Please note that blocking all cookies will have a negative impact upon the usability of many websites and if you choose to block cookies, you may not be able to use all the features on our Websites or Services.

Additionally, cookies or other similar systems installed by third parties can be found on certain pages of the Websites or Services.

It is understood that this Privacy Policy covers the use of cookies by the Websites or Services and not the use of cookies by advertisers. PSafe does not control the use of cookies by third parties.


We may share non-personally identifiable information, such as aggregated user statistics, in our discretion and without restriction.

PSafe may disclose Personal Information, as disclosed at the time you provide your information, with your consent, and as set forth in this Privacy Policy. For example, PSafe may share Personal Information as follows:

We may share some or all of users’ Personal Information with our parent company, subsidiaries, joint ventures, or other companies under common control for a variety of purposes, including for business, operational, and marketing purposes. PSafe may, and reserves the right to, share your information with any other company that is not presently, but becomes, a PSafe parent, subsidiary, or affiliate.

You may be presented with an opportunity to receive information and/or marketing offers from PSafe and our affiliated businesses, partners and agents. If you agree at that time to receive such communications, your Personal Information will be disclosed to that third party (or parties). For more information, please refer to the Marketing Communications section.

Other Users

Whenever you create and populate a “shared album” or mark files (“Shared Content”) to share with third-parties in the dfndr vault application, PSafe automatically will upload such Shared Content (which may include Personal Information) to servers managed by PSafe (located in the United States) to permit such sharing with those other users of dfndr vault identified by you. Users of dfndr vault who accept your invitation to view such Shared Content (or the user who posted the Shared Content, if re-downloading to their own device) automatically will receive a download (in their dfndr vault application) of the shared files in their original sizes.

Administrative & Legal Reasons

PSafe cooperates with the relevant authorities and with third parties to ensure compliance with the law, for example in areas such as protection of industrial property rights and intellectual property, privacy and personal data protection, fraud prevention and others.

We may transfer and disclose information, including Personal Information, to third parties:

  • to comply with a valid legal inquiry, investigation, or process such as a search warrant, subpoena, statute or court order, or if in our opinion such disclosure is required by law;
  • to obtain or maintain insurance coverage, manage risks, obtain professional advice, or establish, exercise or defend legal claims, whether in court proceedings or in an administrative or out-of-court procedure;
  • to protect the safety, interests, rights, property or security of PSafe, you, or any third party;
  • to respond to a breach or attempted breach of the security of our Websites or Services;
  • to defend or assert our legal rights pursuant to any of the Terms of Use, any policies applicable to the Services, or any other agreement you may have with PSafe; or
  • at the request of governmental authorities conducting an investigation.

We may also use Technical Information to identify users, and may do so in cooperation with copyright owners, Internet service providers, wireless service providers, or law enforcement agencies in our discretion.

Third-Party Service Providers

We may share users’ Personal Information with service providers or “outsourced” companies that improve or facilitate PSafe’s operations or provide services on our behalf such as (but not limited to) transport services, call centers, or loyalty programs, among others. Nevertheless, the user agrees that PSafe is not responsible for the misuse of the user’s personal information by these companies or websites. In some cases, these service providers collect information directly from the user (for example, in the case of purchases through app stores, or requests to conduct surveys or studies). In such cases, the user will receive a notification about the participation of a service provider in such activities and the user will have complete discretion over what information the user wants to provide. To facilitate such situations, and to take care of any additional information directly provided to such service providers, such service providers will use the information in accordance with their own privacy policies.

Third-Party Payment Processing

As of the date of this Privacy Policy, all online payments for the Services are handled by either Google Play (https://play.google.com/store) or the App Store (https://www.apple.com/ios/app-store/), depending on the user’s device. We do not process, record or maintain your credit card or bank account information, and all transactions conducted on Google Play and the App Store are subject to their respective terms of service available at https://play.google.com/intl/en_us/about/play-terms.html and https://www.apple.com/legal/internet-services/itunes/us/terms.html.  For more information on how payments are handled, or to understand the data security and privacy afforded such information, please refer to https://www.google.com/intl/en/policies/privacy/ (for Android devices) or https://www.apple.com/legal/privacy/en-ww/ (for Apple devices).

Third-Party Cloud Storage Providers

As described in the License Agreement, certain Services allow you to “connect” such Services to an account with the following third-party cloud storage providers: Dropbox, Google, and OneDrive (each, a “Third-Party Cloud Storage Provider”). You agree that the information and/or Personal Information you provide to activate and/or use the connection to the Third-Party Cloud Storage Provider, as well as any content or data you have chosen to store (which may include Personal Information) using the Services, may be shared with that Third-Party Cloud Storage Provider. You further agree to be bound by that Third-Party Cloud Storage Provider’s practices with respect to your information and/or Personal Information. You also agree to be bound by any specific provisions set forth by the relevant Third-Party Cloud Storage Provider’s terms of use or privacy policy.  OneDrive allows you to go to the following link at any time to revoke OneDrive’s access to your Personal Information:  https://account.live.com/consent/manage.

PSafe-Provided Cloud Storage

As described in the License Agreement, if you use the dfndr vault “Private Cloud” service, PSafe automatically will replicate your files to servers managed by PSafe (located in the United States) but owned by a third party. Files stored in the dfndr vault “Private Cloud” are encrypted and only can be viewed through the dfndr vault application. This automatic replication can be disabled – and replicated files can be deleted from PSafe’s servers – by the user at any time in the dfndr vault settings.

Promotions or Contests

Winners of any commercial promotions and/or contests conducted by PSafe, or people who participate in PSafe’s loyalty programs, expressly authorize PSafe to share their names, personal data provided to PSafe to participate in the promotion, contest or program, and images (photos), in the ways it sees fit, for the purpose of advertising and/or promotion, without the right to any compensation.

We may share and disclose some or all of users’ Personal Information in connection with or during negotiation of any merger, financing, acquisition or dissolution, transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets. In the event of an insolvency, bankruptcy, or receivership, Personal Information may also be transferred as a business asset. If another company acquires our company, business, or assets, that company will possess the Personal Information collected by us and will assume the rights and obligations regarding users’ Personal Information as described in this Privacy Policy. These transfers and disclosures may be carried out without notice to you.



In addition, you have several choices regarding the use of information on our Websites and Services:

We will communicate with you primarily in the form of emails. You can manage the frequency and/or opt out of receiving these communications by clicking the “Unsubscribe” link at the bottom of each email. Please note that even if you unsubscribe or opt-out, we may still send you services-related communications including notices of any updates to our Terms of Use or Privacy Policy.

You also may contact support@psafe.com to register an “opt-out” request that removes your email from visibility in Identity Theft Report searches, rather than permanently deleting it (to ensure that if the email address appears in information from subsequent Data Breaches obtained by PSafe, it does not become searchable again); note that an email address which is subject to an “opt-out” request may remain searchable if you complete a standard email verification process related to that specific email address.

If you decide at any time that you no longer wish to accept cookies from the Websites and/or the Services for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Please consult your browser’s technical information and review the information in Section VI.D for more information on how to do so. If you do not accept cookies, however, you may not be able to use all portions of the Websites and/or the Services or all functionality of the Websites and/or the Services.

You may review, change, update, or correct your Personal Information by contacting us at privacy@psafe.com. You authorize us to use and disclose any new or modified information that you provide in accordance with this Privacy Policy.

You may request deletion of your Personal information that PSafe has obtained through the date of your request be deleted from our systems, please contact support@psafe.com and we will use commercially reasonable efforts to honor your request, but please note that we may be required to keep such information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). We may also retain an archived copy of your records as required by law or for legitimate business purposes.

Please remember, however, if we have already disclosed some of your Personal Information to third parties, we cannot access that Personal Information any longer and cannot force the deletion or modification of any such information by the parties to whom we have made those disclosures. Certain information is necessary in order for us to provide the Services; therefore, if you delete such necessary information you may not be able to use the Services. Please note that even though you may request the deletion of your Personal Information by us, we may be required (by law or otherwise, such as to prevent fraud, resolve disputes, troubleshoot problems, or enforce our Terms of Use and/or Privacy Policy) to keep this information and not delete it (or to keep this information for a certain time) in which case we will comply with your deletion request only after we have fulfilled such requirements. When we delete Personal Information, it will be deleted from the active database, but may remain in our archives.

You may choose not to provide us with any Personal Information. In such an event, you may still be able to access and use our Websites and Services; however, you may not be able to access and use those portions of the Websites or Services that require your Personal Information.

Where we need to collect Personal Information by law, or under the terms of a contract we have with you and you fail to provide that information when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with Services). In this case, we may have to cancel a product or Services you requested from us but we will notify you if this is the case at the time.

We strive to provide you with choices regarding certain Personal Information uses, particularly around marketing and advertising. You can opt-out of such communications as outlined in Section A, above.

Please note that you may continue to receive service-related and other non-marketing communications.


PSafe uses commercially reasonable security measures to help protect your personal information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know.

However, please note that no system can be completely secure and although PSafe will use all reasonable endeavors to protect the integrity of the information you provide, we do not ensure or warrant the security of any information we collect. You use our Services and provide us with your information at your own risk.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

We have put in place procedures to deal with any suspected Personal Information breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


Should the user verify that any content the user deems to be improper was inserted by a third party in the Websites or Services, the user must send written notice to PSafe indicating the content deemed to be improper, providing sufficient information to enable the specific identification of the alleged improper material, to the e-mail privacy@psafe.com.


If you are a non-U.S. user of the Websites or Services, by visiting the Websites or using the Services and providing us with information, you acknowledge and agree that your Personal Information may be processed for the purposes identified in the Privacy Policy. In addition, your Personal Information will be stored in a database, located in Brazil and/or the United States (via Amazon Web Services) and may be processed in the country in which it was collected and in other countries where laws regarding processing of Personal Information may be less stringent than the laws in your country. By providing your data, you consent to such transfer.


Pursuant to California Civil Code Section 1798.83, residents of the State of California have the right to request from companies conducting business in California certain information regarding PSafe’s disclosure within the immediately preceding calendar year of that California resident’s personal information to third parties (and in some cases, affiliates) for their direct marketing purposes.

If you are a California resident and you have questions about our practices with respect to sharing information with third parties and affiliates for their direct marketing purposes, please send your request to the following email address: privacy@psafe.com or write to us at the following mailing address: PSafe Tecnologia S.A., Caixa Postal 11592, Avenida Nossa Senhora de Copacabana 540, Loja A, AC Copacabana, Copacabana, 22020-970, Rio De Janeiro, RJ, Brazil. You must put the statement “Your California Privacy Rights” in the subject field of your e-mail or include it in your writing if you choose to write to us at the designated mailing address. You must include your name, street address, city, state, and ZIP code. We are not responsible for notices that are not labelled or sent properly, or do not have complete information.


If you have any questions or concerns about our Privacy Policy or our data collection or processing practices, or if you want to report any security violations to us, please contact us at the following address or email address:

PSafe Tecnologia S.A.
Caixa Postal 11592
Avenida Nossa Senhora de Copacabana 540, Loja A
AC Copacabana
Copacabana, 22020-970
Rio De Janeiro, RJ, Brazil
Email: privacy@psafe.com