If you are not able to update our application because the download is taking a long time and/or the status appears as pending, please read these instructions to solve this situation:

1. Check the Internet Connection: Check if you have an active internet connection. If the speed is too low or there’s an issue with the connectivity, Play Store won’t download or update apps on your phone.
2. Check Your Phone’s Storage: To check storage, open Settings > Storage.
   If the phone doesn’t have an ample amount of free storage, you won’t be able to download new apps or update existing apps on Google Play Store.

3. Force Stop Google Play Store; Clear Cache & Data

1. Open Settings on your phone.
2. Head to the All Apps section.
3. Here, look for the Google Play Store and click on it.
4. On the App Info screen, tap on Force Stop.
5. Then, click on Storage and Clear Cache and Clear Data.
6. Now, re-open the Play Store and try to update the app again.

4. Android 10: Clear Google Play Services & Other Services Data
   You also can try clearing the cache and data for Google Play services, Google Services Framework, and Download Manager in a similar manner. Also, check if the Download Manager isn’t disabled on your phone.

5. Remove and Add Your Google Account
Remove your Google Account altogether and then add it back to your phone should fix any issues related to your account that could be stopping apps from downloading or updating on your phone.

1. Open Settings on your phone.
2. Scroll down and click on Accounts.
3. Select Google and then remove your Google Account.
4. Now, restart your phone and add the account back again.

If after following these steps you continue without being able to update the app. Please write to us at support@psafe.com with more details.