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Payment declined, how to fix it?

Different reasons may influence the payment being declined by the Google Play Payment System:

  • The card has expired;
  • The credit card is over the credit limit;
  • The card issuer blocked the transaction for security reasons;
  • Your card issuer needs more information to protect your account from fraud.

To try to fix this problem, you can follow these tips from Google Play:

1) Consult Google Center on how to fix payment issues, click here.
2) Call your credit card issuer to verify your identity and confirm the purchase;

3) Make sure your name, address, and payment information are up to date in your Google Play Store account.

Another tip that can be useful: try to make the purchase using your Google account through the cell phone of a friend or family member and, if you process normally, then just install dfndr security with this same account on your cell phone so that the signature is recognized

If you still have questions that are not addressed here, please contact us at support@psafe.com