How to remove a virus with dfndr performance?

With the antivirus of dfndr performance it’s possible to have a full scan of all files on your phone and SD card in order to fix any security issues.

  1. Open dfndr performance and select the Tools tab.
  2. Select “Antivirus 
  3. Wait for the scan to check the files and finish.
  4. If any malware is detected on your phone, you will be notified. You can then select “Fix problems” and dfndr security will remove the virus or any other issues it detected.

Running this scan frequently helps to keep your device safe.

 

 

How to use the Scheduled Cleaner of dfndr performance?

The Schedule Cleaner function is designed so that you can automatically program the cleaning of your cell phone. For this:

1- Open dfndr performance select Tools at the bottom of your screen and  tap on “Scheduled Cleaner”.
2- Select the frequency of cleaning reminders
3- Choose the time of cleaning reminders,
4- Choose how you want to Schedules Cleaner work:

  • Automatic Clean: dfndr performance find the files and delete junk (without showing the list of junk files before)
  • Manual: Show the junk files before delete.

How can I improve my internet browsing speed using dfndr performance?

Accelerator Internet is a feature in dfndr performance designed to optimize your internet speed by closing apps that can drain internet bandwidth while running in the background. This feature is recommended to improve your internet speed whenever your connection is slow. To activate it, follow the steps below:

1- Open dfndr performance, select Tools at the bottom of your screen.

2- Select Accelerator Internet

How can I use Downloads Cleaner on dfndr performance?

Downloads Cleaner allows you to remove files in your Downloads folder to free up storage on your device.

To use this feature, follow the steps below:

1- Open dfndr performance, select Tools and tap on  “Downloads Cleaner”.

2- You can filter the files by date, type or size by selecting the filter button , or you can scroll through the Images, Videos, Documents, and Unknown File Format tabs to locate the images you want to delete.

3- Select the files that you want to remove by tapping on the small box in the top left corner of the file, then select “DELETE” at the bottom of the screen.

5- Select “Confirm” to delete the file(s).

REMINDER:  Once the deletion has been confirmed, the selected files will be permanently deleted and cannot be recovered.

How can I use dfndr performance to remove duplicate photos?

The Duplicate Photos Cleaner feature in dfndr performance removes duplicate files of the same photo on your device to free up storage.

To use this function, follow the steps below:

1- Open dfndr performance , select Tools and tap on “Duplicate Photos Cleaner” feature.

2- Wait for the quick scan to search for duplicate images in your gallery.

3- Once the scan finishes, any duplicate photos will be automatically selected for you to delete. The best quality photo is kept unselected, and the duplicates are selected.

4- Select “Delete” and “Confirm” to remove the photos.

REMINDER:  Once the deletion is confirmed, selected images will be permanently deleted and cannot be recovered.

How can I use dfndr performance to clean up my cache files?

dfndr performance can be used to remove internal cache files to free up storage and optimize your device using the Advanced Cache Cleaner feature.

To activate it, follow these steps:

1- Open dfndr performance, select Tools  and select “Advanced Cache Cleaner”.

2- Grant “Accessibility Permission” to the app by following the steps on screen.

3- Once permission has been granted, the scan will begin. Wait for the scan to complete.

4- You can see which apps had their cache files deleted by selecting “Junk files deleted”.

How can I use dfndr performance to clean my WhatsApp files?

The WhatsApp Cleaner feature frees up memory and storage space on your device by deleting photos, gifs, videos and audio shared on WhatsApp.

To use this option, open dfndr performance

Select Tools at the bottom of your screen and  tap on  “WhatsApp Cleaner” feature.

1- You can filter the files by date, type or size by selecting the filter button .

2- Before deleting files, you can first open them in a list to verify which files you want to delete.

3- Select all files that you want to remove, then tap “DELETE”.

4- Select “Confirm” to remove them.

REMINDER:  Once confirmed, all selected files will be permanently deleted and cannot be recovered.

How can I use dfndr performance to clean my call log?

The Call Log Cleaner helps you to quickly remove old numbers from your call registry.

To use this feature, follow the steps below:

1- Open dfndr performance select Tools at the bottom of your screen and  tap on “Call Log Cleaner”.

2- Select “Next” and grant “Phone Calls” permission by tapping “Allow“.

3- Select all the call log entries that you want to remove by selecting the box to the right of the number. When all the numbers you want to delete have been selected, tap the “Delete calls”button at the bottom of the screen.

4- Tap “Confirm” in the pop up box to delete the calls.

How can I use dfndr performance to clean Messenger?

The Messenger Cleaner feature frees up memory and storage on your device by deleting photos, gifs, videos and audio files that are saved in your Messenger conversations.

To use this option, open dfndr performance, select Tools at the bottom of your screen and  tap on “Messenger Cleaner”

1- You can filter the files by date, type or size by selecting the filter button .

2- Before deleting files, you can first open them in a list to verify which files you want to delete.

3- Select all files that you want to remove, then tap “DELETE”.

4- Select “Confirm” to remove them.

REMINDER:  Once confirmed, all selected files will be permanently deleted and cannot be recovered.

How to recover the access password of dfndr vault?

If you forgot your password to access dfndr vault, to recover or create a new one, follow the instructions below:

  • Open dfndr vault
  • Click the “Reset” button, located in the upper right cornerIf the Reset button does not appear, it means that you did not confirm your email when you signed up for dfndr vault. To confirm check your email.
  • The password reset screen will appear: Only one of the options below will be available according to the login option you chose on your first login.

1 – E-mail Login: You will be prompted for the recovery PIN code (four digits) to proceed. The PIN code was sent to your email at the time of registration, look in your email for: Reset the password of the dfndr vault app.

ATTENTION: For security measures, if you created your dfndr vault account using the option “Login with email” and forgot the password or did not annotated / found the PIN code, you must use another email to be able to register again in the app and you will not have access to your saved documents with the lost account.

2 – Login with Google: The app will request authentication via Google in order to create a new password, in which case the PIN will not be necessary.

3 – Login with Facebook: the app will request authentication via Facebook in order to create a new password, in which case the PIN will not be necessary.

 

How can I change the unlock password on dfndr vault ?

Follow the instructions below:

  • Open dfndr vault
  • Select the main menu   in the upper left corner of the screen
  • Select Settings – Security options.
  • Select your preferred method to unlock dfnd vault.

You can choose between:

-Fingerprint.
-Pin.
-Password.
-Patter.

How can I enable / disable dfndr vault notifications?

If you do not want to receive notifications from the dfndr vault app, follow these steps

  • Open dfndr vault
  • Select the main menu   in the upper left corner of the screen
  • Select Settings – Show notifications.
  • Toggle RIGHT -> to enable notifications, and / or LEFT <- to turn off notifications.

dfndr vault Profile

In the Profile section you will have access to the details of your account.

Here you will find:

  • The field to write your nickname that will appear when you share your files (the other users will see your nickname)
  • The email that you have registered in the app
  • Your Plan information.

To access the dfndr vault profile follow these steps:

  1. Open the app and select the Menu in the top left corner.
  2. Select “Profile

dfndr vault Profile

In the Profile section you will have access to the details of your account.

Here you will find:

  • The field to write your nickname that will appear when you share your files (the other users will see your nickname)
  • The email that you have registered in the app
  • Your Plan information.

To access the dfndr vault profile follow these steps:

  1. Open the app and select the Menu in the top left corner.
  2. Select “Profile

What are the benefits of a Premium subscription to dfndr vault?

Premium subscribers to dfndr vault have many exclusive features available to them:

 Privacy Cloud: Remotely store your files with high level encryption in your cloud storage account.
 Security Share: Safely share photos with someone special.
Intruder Alert: Receive photos of intruders during failed login attempts.
 Decoy Gallery: Create a second PIN to access a decoy photo gallery in case someone ask you to see what´s inside.
 Camouflage: Disguise dfndr vault with an operating system icon. Such as browser, calculator or setting icon.

 Manage and hide all notifications / warnings in one place and have a better experience on your phone.

To be a Premium user:

1- Open dfndr vault ,   and select “Upgrate to Premium”
2- Select a plan and tap on “Continue”.
3- Select your payment method and complete checkout.

The options for a Premium subscription for the dfndr vault are: 30 Days | 6 Months | 1 year

 

 

How to become a Premium user of dfndr vault?

To be a Premium user:

1- Open dfndr vault ,   and select “Upgrate to Premium”
2- Select a plan and tap on “Continue”.
3- Select your payment method and complete checkout.

The options for a Premium subscription for the dfndr vault are: 30 Days | 6 Months | 1 year

How to become a Premium user of dfndr vault?

To be a Premium user:

1- Open dfndr vault ,   and select “Upgrate to Premium”
2- Select a plan and tap on “Continue”.
3- Select your payment method and complete checkout.

The options for a Premium subscription for the dfndr vault are: 30 Days | 6 Months | 1 year

What are the benefits of a Premium subscription to dfndr vault?

Premium subscribers to dfndr vault have many exclusive features available to them:

Privacy Unlimited: Hide your personal photos of you do not want in your normal gallery .
Cloud  Backup: Remotely store your photos and videos with high level encryption your cloud storage accounts on your Cloud.
Security Share: Safely share photos with someone special.
Intruder Alert: Receive photos of intruders during failed login attempts.
Decoy Gallery: Create a second PIN to access a decoy photo gallery in case someone ask you to see what´s inside.
Camouflage: Disguise dfndr vault with an operating system icon. Such as browser, calculator or setting icon.

To be a Premium user: 

1- Open dfndr vault , touch the menu  and select “Upgrate to Premium”.
2- Select a plan and tap on “Continue”.
3- Select your payment method and complete checkout.

The options for a Premium subscription for the dfndr vault are: 30 Days | 6 Months | 1 year

How to request a refund?

dfndr vault does not have the ability to process refunds since all purchases are strictly handled & processed through the iTunes store.
To request a refund through Apple, follow the steps below:
1. Go to Apple’s Subscription Refund page.
2. Sign in with your Apple ID and password.
3. If you see the ‘Report’ or Report a ‘Problem’ button next to the item that you want to request a refund for, click it.
4. Follow the instructions on the page to choose the reason why you want a refund.
5. Submit your request.
If you still have questions that are not addressed here, please contact us at support@psafe.com

Does PSafe store my email information?

Yes, we store this information in order to track who we need to contact in case your email address is ever located in a subsequent data breach. Only the email address, the date you used the Identity Theft Report feature, and a token for verification is stored.

If my email address is not found. Does that mean I am safe?

While we keep the database as up-to-date as possible, it contains a subset of the data breach records from the past. There is still the possibility that your email address may have been compromised in a data breach that was never detected or reported to the public, or it may still be compromised in a future breach. It is important to check the Identity Theft Report feature regularly to ensure that your account stays secure.

What is a data breach?

A data breach is an incident where information is stolen or taken from a system without knowledge or authorization of the system’s owner. Small or large organizations can suffer a data breach. Stolen data may involve sensitive or confidential information such as credit card numbers, or customer data such as email addresses or passwords.

What is the Identity Theft Report function of dfndr security?

Identity Theft Report is a Premium feature of dfndr security that allows you to check whether your personal email addresses have been compromised in any previous data breaches.

This report lets you know from which data breach your email address has been compromised and informs you of what action to take in order to secure your account and information.

To activate this function from your cell phone you can click here or you can follow these steps:

  1. Open dfndr security and select “Tools”, then “Identity Theft Report”
  2. On the main screen, enter your email address and tap “Search”
  3. Allow the system to scan for your email address in our data breach database
  4. Review the results

 

 

 

How the Identity Theft Report of dfndr security works?

Identity Theft Report allows you to check to see whether your email address has been involved in any previous data breaches. It scans email addresses stored from previous data breaches in order to determine whether your email address was part of a breach.

👀 To activate this function on your cell phone you can click here or you can follow these steps:

  1. Open dfndr security and select “Tools”, then “Identity Theft Report”
  2. On the main screen, enter your email address and tap “Search”
  3. Write the Pin Code that we send to the inbox of the email you registered.
  4. Allow the system to scan for your email address in our data breach database
  5. Review the results

If your email address has been identified in a breach, you will see the results in our comprehensive report. You can select any of the data breaches in the report to learn more about what took place during the breach, and which steps you can take to ensure to secure your account.

Why can’t I change my virtual location?

Changing your virtual location is a benefit of Premium. You’re must subscribe in order to use this Premium feature.

If you activated the 7-day trial subscription, you will automatically become a premium user once the trial has ended and you will be able to enjoy all the premium features.

Why do I have a slower connection on dfndr vpn?

Using a VPN does not affect the speed of your internet connection, your internet speed is dependent on the speed of the wifi or mobile network that you are connected to.

If your wifi or mobile internet connection is poor, then your VPN connection will also be affected.

What measures does dfndr vpn take to protect my data?

dfndr vpn uses highly secure protocols to maintain and protect all of your internet data through our VPN connection. Additionally, dfndr vpn respects your privacy and will not track or monitor your activity while connected to the VPN.

How can I cancel my iOS App Store dfndr vpn subscription?

You will need to use your own phone in order to cancel a subscription for purchases made on iOS. We do not have the ability to cancel your subscription for you from our end. To cancel your subscription follow these simple steps:

  1. Launch the Settings app.
  2. Tap iTunes & App Store.
  3. Tap on your Apple ID.
  4. Tap View Apple ID when the pop up window appears.
  5. Enter your Apple ID password or fingerprint ID when prompted.
  6. Tap Subscriptions.
  7. Tap dfndr vpn.
  8. Tap Cancel Subscription.
  9. Tap Confirm when prompted to confirm that you want to cancel your subscription.

Once this is completed, your subscription has been cancelled and you will not be billed for a new subscription once your free trial or subscription period ends.

 

Why did I get charged for dfndr vpn?

If you subscribed for the 7-day trial period and didn’t cancel the subscription before the trial expired, then you automatically became a premium user once the trial ended.

You can verify your subscription through Google Play Store app > Menu  > Account > Subscriptions. You will also have the option to cancel your subscription under the “Subscriptions” tab on the Google Play Store.

How much does dfndr vpn cost?

To check how much it costs and subscribe, tap “Get Premium” and then tap on “Start Free 7-Day Trial”.

Then follow the steps below:

1- Tap “Subscribe” and enter your Google Play Account info.

2- Tap “Confirm”.

3- Select your payment method and complete the process.

You can verify your subscription on the Google Play Store by opening the app > Menu > Account > Subscriptions.

Where can I find my dfndr vpn subscription?

You can see all your subscriptions on the Google Play Store app following the steps below:

1- Access the Play Store menu   and tap “Account”.

2- Select “Subscriptions”.

3- This is where you’ll find all your active subscriptions.

Is there a data limit for dfndr vpn?

If you sign up for a free trial, you’ll have all the benefits of Premium including an unlimited amount of data, virtual location selection, and no ads.

As a free user, you’ll have a daily limit of 200MB of secure data.

Is there a trial period available for dfndr vpn?

Yes! Signing up for the free 7-day trial provides all the benefits of a Premium subscription including unlimited data, using a virtual location, and no in-app ads.

If you do not cancel your subscription before the end of your trial period, you will automatically become a premium user and charged for a subscription. If you decide to cancel your trial or subscription, you can still use dfndr vpn. However, you will be limited to a 200MB maximum of secure data daily.

Why do I have to pay for dfndr vpn?

dfndr vpn is a state of the art service that has significant costs so it cannot be offered free of charge, however it is possible to still use it as a free user. Free users will see ads and also have a limit of 200MB of secure data connection per day.

You can start a free 7-day trial to enjoy all the features of Premium including unlimited connection, no ads and using different virtual locations!

If I delete a file from my vault, is it also deleted from my device?

If you want to remove a file from your vault, you have two options: delete it or unprotect it.

To delete a file:

  1. Long press the file to select it
  2. Then tap the Trash icon at the top of the screen.

This permanently deletes the file from your vault, and also deletes the file from your device.

To unprotect a file:

  1. Long press the file to select it.
  2. Tap on the lock icon at the top of your screen.

Now the file is no longer safe in your vault, but you will still have access to the file on your device.

 

I forgot my PIN or Pattern, how can I reset it?

To reset your PIN or passcode for dfndr vault:

  1. Open the app and tap on the “Reset” option in the top left corner of the login screen.
  2. Select “forgot password? option. A login screen will open for you to enter your Google Account information that you used to set up vault.
  3. Select “Send link to the email” and ok 😉
  4. Enter  to your email and open the email from noreply@psafe.email
  5. Click on the link to have a new password.
  6. Write your new password.
  7. Now enter the dfndr vault app and select Reset. 
  8. Enter your new password and select “Access my Account”
  9. Enter a new Pattern

And that’s it 😉

How can I prevent my screen from using too much battery?

dfndr battery shows you much battery your screen is draining – it also allows you to adjust the amount that your screen drains your battery using filters.

To control your device’s screen usage, tap on “Screen Menu” tab in the bottom right corner of the app homescreen.

Here you can find a slider to adjust the brightness of your screen. Moving it to the left will drain your battery less, by making your screen less bright.

You can also choose one of the three economy filters: low, high and extreme. Using a filter lowers the number of pixels on your device’s screen, which will improve battery performance.

How can I uninstall dfndr battery?

To uninstall dfndr battery:

Open Settings > Select Apps > Locate dfndr battery on the list of apps and tap on it to access the app’s settings then tap “Uninstall”. 

Confirm the uninstallation, and now you have successfully uninstalled the app.

How to optimize my device’s battery life?

dfndr battery’s optimization features help your battery last longer by closing the apps that you’re no longer using but are still running in the background consuming energy.

You can either run a Quick Optimization or a Super Optimization to start saving energy by following the steps below:

Quick Optimization:

1- Open dfndr battery.

2- Tap on the “QUICK BATTERY OPTMIZE” switch located at the home screen to close apps running in background and, it’s done!

PS. You can also add a Quick Optimization shortcut by opening the sidebar menu > Settings > Create shortcut for Quick Optimization.

Super Optimization:

1- Open dfndr battery and access the sidebar menu at the top left corner.

2- Press the FULL OPTIMIZE switch.

3- If not granted yet, allow the app all required permissions to start running the optimization.

4- Wait until app apps are closed and, you’re ready! Differently from the Quick Optimization, this one will also force stop the apps open in the background.

How can I move my files from vault to a new device?

With a subscription to Premium dfndr vault, transferring your vault files to a new device is easy with your unlimited encrypted cloud storage. Simply follow these steps:

  1. Add all the files to your vault
  2. Sync them to your cloud.
  3. On your new device login to the same dfndr vault account
  4. Sync the files from the cloud into your vault gallery on your new device

If you are not a premium subscriber, follow these steps to transfer your files:

  1. Manually select all the files in your vault (long press them).
  2. Once all files are selected, tap on the small unlocked lock icon at the top of the screen to “unprotect” your files.
  3. Your files are now back onto your device’s storage, and out of dfndr vault’s gallery.
  4. Transfer your files to the new device however you would like to transfer them (email, text, messenger, etc.).

How can I add or remove files from dfndr vault?

To import files:

  1. Open the app and tap on the small “+” icon in the bottom right of the screen.
  2. Select “Import files” from the new pop up that appears.
  3. Select which files you want to add to vault.

You can also add images or videos directly to your vault when you take them:

  1. Tap on the “+” in the bottom corner of the vault home screen
  2. Select “Take a Photo” to add an image, or “Record a video” to add a video.

To remove a file from vault without deleting it from your phone:

  1. Tap on the file and then tap on the “unprotect” lock icon at the top of the screen.
  2. To remove multiple files, long press a file in your gallery to select it then select any additional files.
  3. Once all files have been selected, tap the lock icon at the top of the screen.
  4. The files have now been added to your device’s storage.

To delete files off your device completely:

  1. Tap on the image and then on the trash icon at the top of the screen.
  2. To delete multiple files, long press an image in your gallery to select it. Select any additional files.
  3. Once all the files you want to remove from your vault have been selected, tap the trash icon at the top of the screen to delete them.

Can I recover my files if dfndr vault has been deleted from my phone?

If dfndr vault is deleted from your phone, you will no longer have access to the encrypted files you had in your vault. However, if you are a Premium subscriber you can sync your gallery to your cloud storage, so transferring your gallery to a new device is easy.

To keep your files and remove the dfndr vault app:

1. Remove the files from your vault  by long pressing on the files you want to remove from your vault to select them.

2. Tap on the unlocked lock icon at the top of the gallery page to “unprotect” your files.

If you delete the vault app, you can still gain access to your vault gallery by reinstalling dfndr vault and logging back in.

How can I turn dfndr vault notifications on/off?

To turn notifications from dfndr vault off or on, follow these steps:

  1. Locate the menu in the top left corner of the home screen of the app and tap on it.
  2. Scroll down to “Show Notifications” and toggle the switch to the RIGHT to turn notifications ON, or to the LEFT to turn notifications OFF.

How can I cancel my subscription on Google Play?

You can find all your active subscriptions on the Google Play Store by following the steps below:

1- Open Google Play Store and tap on the menu  and then touch “Account”.

2- Tap on “Subscriptions”.

3- Here you can easily cancel dfndr vpn subscription by touching “Cancel”.

4- Confirm the cancelation.

What is dfndr vault and what does it do?

dfndr vault is an app to keep your files private and only accessible to you.

You can store many types of files in dfndr vault including photos, videos, music and documents.

Once these files are in dfndr vault, they are safe. You’ll need an access PIN code, pattern, or fingerprint to get into the app.

Premium subscribers have even more features available to them including unlimited Encrypted Cloud Backup, Fake PIN, Break-In Alerts, and App Camouflage.