Call blocker

As part of ongoing policy changes by Google, unfortunately we had to remove the Call Blocker feature from the version 5.21 of dfndr security app.

However, if there is any further change with Google’s policies in the future that will allow this feature to return to our app, we will contact you to let you know.

Please let us know if there are any additional questions or concerns for us. We’re happy to help.

Emergency Profile.

This profile is automatically activated when 10% of the battery is left.
To save battery, this option makes the following settings on your phone:
  • Screen brightness 15%
  • Screen timeout: 15 sec
  • Vibrate: Disable
  • Touch Feedback: Disable
  • WiFi : Disable
  • Bluetooth: Disable

These settings came by default and can not be customized.

To enable it, just tap on the profile you want to activate and touch the blue button until it turns green.

What are the Profiles of dfndr battery?

The Profiles of dfndr battery are pre-determined options that dfndr battery offers the user to manage their battery.
The types of profiles are:
  • Emergency: Activates when you have 10% of the battery left.
  • Location: Activates when you are at home or at work.
  • Peak Times: Activated in periods configured by you.
  • Prolong: It stays activated at all times

To enable them, just tap on the profile you want to activate and touch the blue button until it turns green.

 

How can I update the virus database in dfndr security?

dfndr security’s virus database is updated constantly so you are always protected from threats. With these updates, you use your device without worrying about new viruses and online threats. This update can either be done automatically or manually.

1- Open dfndr security and tap on the menu  .

2- Select “Settings” .

3- Select “Antivirus“.

4- Now touch on “Check for virus database updates“.

5- Touch on “OK“.

As part of improvements implemented on the version 5.21 of dfndr security app, the manual antivirus database update was removed from the app.

Please do not worry as from now on you do not need to remember to update your database manually. dfndr security will check for updates on a daily basis to keep our antivirus database always updated automatically on your device.

Can I change the amount of time it takes to log me out of dfndr vault after the app is closed?

Yes, for improved security you’ll have the option to select what time you’d like dfndr vault to shut down in the background if you aren’t using the app.

To adjust this, tap on the menu in the top left corner of the app, and then on “Settings”

Locate “Auto Sign Out” and tap on it.

From there you can select either Automatically, 15 minutes, 30 minutes, or 1 hour.

How can I change my dfndr vault unlock method?

To change the unlock method:

  1. Open the app and select the Menu in the top left corner.
  2. Select “Settings”
  3. Tap on “Security Options”
  4. Select which method you want to use to unlock your vault: PIN, Pattern, Password, or Fingerprint (on compatible devices).

How can I sync dfndr vault to use my cloud storage?

Cloud storage is a Premium dfndr vault feature which lets you back up an unlimited amount of encrypted files onto your cloud. Free users can still use cloud storage, but they are limited to store only 20 files in cloud backup.

To activate cloud storage

  1. Open the dfndr vault app and locate the cloud icon in the top right corner and tap on it.
  2. Select which cloud storage system you want to link to your vault account.
  3. Tap on the service you would like to use, and then click Allow. 
  4. Wait for the login to complete.

Now whenever you add files to your vault they will also be synced to your cloud storage.

To delete files from your cloud:

  1. Long press on the file you want to remove. A pop up window will ask you if you want to delete the file from your vault or from your cloud.
  2. Select where you would like to delete the file from.
  3. Confirm the deletion.

I forgot my PIN or Pattern, how can I reset it?

To reset your PIN or passcode for dfndr vault:

  1. Open the app and tap on the “Reset” option in the top left corner of the login screen.
  2. A login screen will open for you to enter your Google Account information that you used to set up vault.
  3. Enter your gmail address, and then your Google account password to complete these steps.
  4. After confirmation, you will be taken to a screen where you can choose a new PIN, pattern or password.

What is dfndr vault iOS and what does it do?

dfndr vault is an app to keep your files private and only accessible to you.

You can store many types of files in dfndr vault including photos, videos, music and documents.

Once these files are in dfndr vault, they are safe. You’ll need an access PIN code, pattern, or fingerprint to get into the app.

Premium subscribers have even more features available to them including unlimited Encrypted Cloud Backup, Fake PIN, Break-In Alerts, and App Camouflage.

If I delete a file from my vault iOS, is it also deleted from my device?

If you want to remove a file from your vault, you have two options: delete it or unprotect it.

To delete a file:

  1. Long press the file to select it
  2. Then tap the Trash icon at the top of the screen.

This permanently deletes the file from your vault, and also deletes the file from your device.

To unprotect a file:

  1. Long press the file to select it.
  2. Tap on the lock icon at the top of your screen.

Now the file is no longer safe in your vault, but you will still have access to the file on your device.

How can I move my files from vault iOS to a new device?

With a subscription to Premium dfndr vault, transferring your vault files to a new device is easy with your unlimited encrypted cloud storage. Simply follow these steps:

  1. Add all the files to your vault
  2. Sync them to your cloud.
  3. On your new device login to the same dfndr vault account
  4. Sync the files from the cloud into your vault gallery on your new device

If you are not a premium subscriber, follow these steps to transfer your files:

  1. Manually select all the files in your vault (long press them).
  2. Once all files are selected, tap on the small unlocked lock icon at the top of the screen to “unprotect” your files.
  3. Your files are now back onto your device’s storage, and out of dfndr vault’s gallery.
  4. Transfer your files to the new device however you would like to transfer them (email, text, messenger, etc.).

How can I add or remove files from dfndr vault iOS?

To import files:

  1. Open the app and tap on the small “+” icon in the bottom right of the screen.
  2. Select “Import files” from the new pop up that appears.
  3. Select which files you want to add to vault.

You can also add images or videos directly to your vault when you take them:

  1. Tap on the “+” in the bottom corner of the vault home screen
  2. Select “Take a Photo” to add an image, or “Record a video” to add a video.

To remove a file from vault without deleting it from your phone:

  1. Tap on the file and then tap on the “unprotect” lock icon at the top of the screen.
  2. To remove multiple files, long press a file in your gallery to select it then select any additional files.
  3. Once all files have been selected, tap the lock icon at the top of the screen.
  4. The files have now been added to your device’s storage.

To delete files off your device completely:

  1. Tap on the image and then on the trash icon at the top of the screen.
  2. To delete multiple files, long press an image in your gallery to select it. Select any additional files.
  3. Once all the files you want to remove from your vault have been selected, tap the trash icon at the top of the screen to delete them.

Can I recover my files if dfndr vault iOS has been deleted from my phone?

If dfndr vault is deleted from your phone, you will no longer have access to the encrypted files you had in your vault. However, if you are a Premium subscriber you can sync your gallery to your cloud storage, so transferring your gallery to a new device is easy.

To keep your files and remove the dfndr vault app:

1. Remove the files from your vault  by long pressing on the files you want to remove from your vault to select them.

2. Tap on the unlocked lock icon at the top of the gallery page to “unprotect” your files.

If you delete the vault app, you can still gain access to your vault gallery by reinstalling dfndr vault and logging back in.

What is Notification Cleaner of dfndr performance?

Notification Cleaner is a feature in dfndr performance that allows you to control which notifications you’ll receive from other apps on your device. This is especially useful if you receive a lot of notifications and want to clean up the amount of notifications you receive.

To activate Notification Cleaner follow these steps:

1 – Open the dfndr performance app and tap on Tools

2 – Scroll down to Notification Cleaner and tap on it

3 – Select Activate

4 – Tap on the Settings Icon in the top right corner, then select which apps you want to have notifications turned off for. Tap on the bell icon and make it blue to have those notifications silenced dfndr performance, or tap on the bell icon to make it grey to still receive notifications for that app on your device.

5 – If you want to disable Notification Cleaner and receive notifications for all your apps again, slide the slider at the top of the page to Disabled

Notification Cleaner of dfndr performance is hiding my desired notifications. How can I fix this?

It’s possible that you accidentally activated the Notification Cleaner feature in dfndr performance which turned off your notification alerts.

To disable this feature and receive all notifications again, please follow these steps:

  1. Open the dfndr performance app and tap on Tools
  2. Select Tools and tap on “Notification Cleaner” feature.
  3. Tap on the Settings icon in the top right corner of the Notification Cleaner page
  4. Toggle the switch at the top of the Settings screen to disabled

Notification cleaner has now been disabled and you will receive notifications for all apps on your device again.

Please remember that you can always review the notifications blocked before cleaning them, and also interact with them.

To review blocked notifications:

  1. Open dfndr performance > Tools.
  2. Select Notification Cleaner.
  3. Tap on the notification you want to see.

How to disable dfndr performance Applock?

To disable the Applock function, which protects your applications with password.

  • Open dfndr performance
  • Go to the “Tools” tab and select the “Safe” button;
  • Enter your default or numeric password;
  • Touch the “Settings” button;
  • Slide the first option (On) to the left, leaving it Gray to disable, and that’s it!

 

How do I lock / unlock certain apps with dfndr performance’s Applock?

If you want to remove any application protected with Applock, open dfndr performance, tap on the Tools tab and select Applock.

1- Enter your pattern (or numerical password).

2- Choose to unlock the applications protected by Applock by sliding the option to the left. To add Applock to apps you want to protect, slide the switch to the right

How do I change dfndr performance Applock password?

To change the password registered for Applock, open dfndr performance, tap on Tools tab and select the Applock option.

1- Enter your current password.

2- Tap on “Settings”  in the top right corner.

3- Select “Change your password”

4- Insert a new pattern or select numerical password at the bottom.

5- Enter your new pattern (or numerical password) again to confirm.

6- Tap “Finish”.

If you forget your Applock’s  pattern (or numerical password), you can easily recover it by following these steps below:

1- Open the app, tap on Tools tab and select the Applock feature.

2- Tap on the “Options” button in the top right corner.

3- Select “Forgot your password?”.

4- Touch on “Login with Google”.

5- Enter the Google email and password used to activate Applock.

6- Now you can create a new pattern.

How do I enable the Applock feature of drndr performance?

To lock your applications with Applock, open the dfndr performance app, tap on the Tools tab and select Applock.

1- Login with a Google account. This will be used to reset any forgotten patterns or PINs.

2– Create a pattern (or numerical password) to be your Applock’s access code.

3- Reenter your pattern (or numerical password) to confirm it.

4- On the next screen, toggle the switch to the right for all the apps that you want to lock using Applock.

 

Now Applock has been activated for your device!

How to remove a virus with dfndr performance?

With the antivirus of dfndr performance it’s possible to have a full scan of all files on your phone and SD card in order to fix any security issues.

  1. Open dfndr performance and select the Tools tab.
  2. Select “Antivirus 
  3. Wait for the scan to check the files and finish.
  4. If any malware is detected on your phone, you will be notified. You can then select “Fix problems” and dfndr security will remove the virus or any other issues it detected.

Running this scan frequently helps to keep your device safe.

 

 

How to use the Scheduled Cleaner of dfndr performance?

The Schedule Cleaner function is designed so that you can automatically program the cleaning of your cell phone. For this:

1- Open dfndr performance select Tools at the bottom of your screen and  tap on “Scheduled Cleaner”.
2- Select the frequency of cleaning reminders
3- Choose the time of cleaning reminders,
4- Choose how you want to Schedules Cleaner work:

  • Automatic Clean: dfndr performance find the files and delete junk (without showing the list of junk files before)
  • Manual: Show the junk files before delete.

Do I have to pay to use dfndr performance?

dfndr performance is a free app for all users, however there is an option to purchase an Ads-Free version of the app for $9.99/year.

We’re able to offer a free version of dfndr performance because ads make it possible for us to provide a quality app. If you want to unlock the ads-free version, open dfndr performance and follow these steps:

1- Select select the star icon in the top right corner.
2- Select “Remove Ads”.
3- Select “Continue”.
4- Select your payment method and complete the purchase.

You now have the Ads-Free version of dfndr performance!

How can I remove ads from dfndr performance?

dfndr performance is a free app for all users, however there is an option to purchase an Ads-Free version of the app for $9.99/year.

We’re able to offer a free version of dfndr performance because ads make it possible for us to provide a quality app. If you want to unlock the ads-free version, open dfndr performance and follow these steps:

1- Select select the star icon in the top right corner.
2- Select “Remove Ads”.
3- Select “Continue”.
4- Select your payment method and complete the purchase.

You now have the Ads-Free version of dfndr performance!

How can I improve my internet browsing speed using dfndr performance?

Accelerator Internet is a feature in dfndr performance designed to optimize your internet speed by closing apps that can drain internet bandwidth while running in the background. This feature is recommended to improve your internet speed whenever your connection is slow. To activate it, follow the steps below:

1- Open dfndr performance, select Tools at the bottom of your screen.

2- Select Accelerator Internet

How can I use Downloads Cleaner on dfndr performance?

Downloads Cleaner allows you to remove files in your Downloads folder to free up storage on your device.

To use this feature, follow the steps below:

1- Open dfndr performance, select Tools and tap on  “Downloads Cleaner”.

2- You can filter the files by date, type or size by selecting the filter button , or you can scroll through the Images, Videos, Documents, and Unknown File Format tabs to locate the images you want to delete.

3- Select the files that you want to remove by tapping on the small box in the top left corner of the file, then select “DELETE” at the bottom of the screen.

5- Select “Confirm” to delete the file(s).

REMINDER:  Once the deletion has been confirmed, the selected files will be permanently deleted and cannot be recovered.

How can I use dfndr performance to remove duplicate photos?

The Duplicate Photos Cleaner feature in dfndr performance removes duplicate files of the same photo on your device to free up storage.

To use this function, follow the steps below:

1- Open dfndr performance , select Tools and tap on “Duplicate Photos Cleaner” feature.

2- Wait for the quick scan to search for duplicate images in your gallery.

3- Once the scan finishes, any duplicate photos will be automatically selected for you to delete. The best quality photo is kept unselected, and the duplicates are selected.

4- Select “Delete” and “Confirm” to remove the photos.

REMINDER:  Once the deletion is confirmed, selected images will be permanently deleted and cannot be recovered.

How can I use dfndr performance to clean up my cache files?

dfndr performance can be used to remove internal cache files to free up storage and optimize your device using the Advanced Cache Cleaner feature.

To activate it, follow these steps:

1- Open dfndr performance, select Tools  and select “Advanced Cache Cleaner”.

2- Grant “Accessibility Permission” to the app by following the steps on screen.

3- Once permission has been granted, the scan will begin. Wait for the scan to complete.

4- You can see which apps had their cache files deleted by selecting “Junk files deleted”.

How can I use dfndr performance to clean my WhatsApp files?

The WhatsApp Cleaner feature frees up memory and storage space on your device by deleting photos, gifs, videos and audio shared on WhatsApp.

To use this option, open dfndr performance

Select Tools at the bottom of your screen and  tap on  “WhatsApp Cleaner” feature.

1- You can filter the files by date, type or size by selecting the filter button .

2- Before deleting files, you can first open them in a list to verify which files you want to delete.

3- Select all files that you want to remove, then tap “DELETE”.

4- Select “Confirm” to remove them.

REMINDER:  Once confirmed, all selected files will be permanently deleted and cannot be recovered.

How can I use dfndr performance to clean my call log?

The Call Log Cleaner helps you to quickly remove old numbers from your call registry.

To use this feature, follow the steps below:

1- Open dfndr performance select Tools at the bottom of your screen and  tap on “Call Log Cleaner”.

2- Select “Next” and grant “Phone Calls” permission by tapping “Allow“.

3- Select all the call log entries that you want to remove by selecting the box to the right of the number. When all the numbers you want to delete have been selected, tap the “Delete calls”button at the bottom of the screen.

4- Tap “Confirm” in the pop up box to delete the calls.

How can I use dfndr performance to clean Messenger?

The Messenger Cleaner feature frees up memory and storage on your device by deleting photos, gifs, videos and audio files that are saved in your Messenger conversations.

To use this option, open dfndr performance, select Tools at the bottom of your screen and  tap on “Messenger Cleaner”

1- You can filter the files by date, type or size by selecting the filter button .

2- Before deleting files, you can first open them in a list to verify which files you want to delete.

3- Select all files that you want to remove, then tap “DELETE”.

4- Select “Confirm” to remove them.

REMINDER:  Once confirmed, all selected files will be permanently deleted and cannot be recovered.

How to recover the access password of dfndr vault?

If you forgot your password to access dfndr vault, to recover or create a new one, follow the instructions below:

  • Open dfndr vault
  • Click the “Reset” button, located in the upper right cornerIf the Reset button does not appear, it means that you did not confirm your email when you signed up for dfndr vault. To confirm check your email.
  • The password reset screen will appear: Only one of the options below will be available according to the login option you chose on your first login.

1 – E-mail Login: You will be prompted for the recovery PIN code (four digits) to proceed. The PIN code was sent to your email at the time of registration, look in your email for: Reset the password of the dfndr vault app.

ATTENTION: For security measures, if you created your dfndr vault account using the option “Login with email” and forgot the password or did not annotated / found the PIN code, you must use another email to be able to register again in the app and you will not have access to your saved documents with the lost account.

2 – Login with Google: The app will request authentication via Google in order to create a new password, in which case the PIN will not be necessary.

3 – Login with Facebook: the app will request authentication via Facebook in order to create a new password, in which case the PIN will not be necessary.

 

How can I change the unlock password on dfndr vault ?

Follow the instructions below:

  • Open dfndr vault
  • Select the main menu   in the upper left corner of the screen
  • Select Settings – Security options.
  • Select your preferred method to unlock dfnd vault.

You can choose between:

-Fingerprint.
-Pin.
-Password.
-Patter.

How can I enable / disable dfndr vault notifications?

If you do not want to receive notifications from the dfndr vault app, follow these steps

  • Open dfndr vault
  • Select the main menu   in the upper left corner of the screen
  • Select Settings – Show notifications.
  • Toggle RIGHT -> to enable notifications, and / or LEFT <- to turn off notifications.

dfndr vault Profile

In the Profile section you will have access to the details of your account.

Here you will find:

  • The field to write your nickname that will appear when you share your files (the other users will see your nickname)
  • The email that you have registered in the app
  • Your Plan information.

To access the dfndr vault profile follow these steps:

  1. Open the app and select the Menu in the top left corner.
  2. Select “Profile”

dfndr vault Profile

In the Profile section you will have access to the details of your account.

Here you will find:

  • The field to write your nickname that will appear when you share your files (the other users will see your nickname)
  • The email that you have registered in the app
  • Your Plan information.

To access the dfndr vault profile follow these steps:

  1. Open the app and select the Menu in the top left corner.
  2. Select “Profile”

What are the benefits of a Premium subscription to dfndr vault?

Premium subscribers to dfndr vault have many exclusive features available to them:

Privacy Unlimited: Hide your personal photos of you do not want in your normal gallery .
Cloud Backup: Remotely store your photos and videos with high level encryption your cloud storage accounts on your Cloud.
Security Share: Safely share photos with someone special.
Intruder Alert: Receive photos of intruders during failed login attempts.
Decoy Gallery: Create a second PIN to access a decoy photo gallery in case someone ask you to see what´s inside.
Camouflage: Disguise dfndr vault with an operating system icon. Such as browser, calculator or setting icon.

To be a Premium user:

1- Open dfndr vault ,   and select “Upgrate to Premium”
2- Select a plan and tap on “Continue”.
3- Select your payment method and complete checkout.

The options for a Premium subscription for the dfndr vault are: 30 Days | 6 Months | 1 year

How to become a Premium user of dfndr vault?

To be a Premium user:

1- Open dfndr vault ,   and select “Upgrate to Premium”
2- Select a plan and tap on “Continue”.
3- Select your payment method and complete checkout.

The options for a Premium subscription for the dfndr vault are: 30 Days | 6 Months | 1 year

How to become a Premium user of dfndr vault?

To be a Premium user:

1- Open dfndr vault ,   and select “Upgrate to Premium”
2- Select a plan and tap on “Continue”.
3- Select your payment method and complete checkout.

The options for a Premium subscription for the dfndr vault are: 30 Days | 6 Months | 1 year

What are the benefits of a Premium subscription to dfndr vault?

Premium subscribers to dfndr vault have many exclusive features available to them:

Privacy Unlimited: Hide your personal photos of you do not want in your normal gallery .
Cloud Backup: Remotely store your photos and videos with high level encryption your cloud storage accounts on your Cloud.
Security Share: Safely share photos with someone special.
Intruder Alert: Receive photos of intruders during failed login attempts.
Decoy Gallery: Create a second PIN to access a decoy photo gallery in case someone ask you to see what´s inside.
Camouflage: Disguise dfndr vault with an operating system icon. Such as browser, calculator or setting icon.

To be a Premium user:

1- Open dfndr vault ,   and select “Upgrate to Premium”
2- Select a plan and tap on “Continue”.
3- Select your payment method and complete checkout.

The options for a Premium subscription for the dfndr vault are: 30 Days | 6 Months | 1 year

How can I cancel my iOS App Store dfndr vault subscription?

You will need to use your own phone in order to cancel a subscription for purchases made on iOS. We do not have the ability to cancel your subscription for you from our end. To cancel your subscription follow these simple steps:

  1. Launch the Settings app.
  2. Tap iTunes & App Store.
  3. Tap on your Apple ID.
  4. Tap View Apple ID when the pop up window appears.
  5. Enter your Apple ID password or fingerprint ID when prompted.
  6. Tap Subscriptions.
  7. Tap dfndr vault.
  8. Tap Cancel Subscription.
  9. Tap Confirm when prompted to confirm that you want to cancel your subscription.

Once this is completed, your subscription has been cancelled and you will not be billed for a new subscription once your free trial or subscription period ends.

Does PSafe store my email information?

Yes, we store this information in order to track who we need to contact in case your email address is ever located in a subsequent data breach. Only the email address, the date you used the Identity Theft Report feature, and a token for verification is stored.

If my email address is not found, does that mean I am safe?

While we keep the database as up-to-date as possible, it contains a subset of the data breach records from the past. There is still the possibility that your email address may have been compromised in a data breach that was never detected or reported to the public, or it may still be compromised in a future breach. It is important to check the Identity Theft Report feature regularly to ensure that your account stays secure.

What is a data breach?

A data breach is an incident where information is stolen or taken from a system without knowledge or authorization of the system’s owner. Small or large organizations can suffer a data breach. Stolen data may involve sensitive or confidential information such as credit card numbers, or customer data such as email addresses or passwords.

What is the Identity Theft Report function of dfndr security?

Identity Theft Report is a Premium feature of dfndr security that allows you to check whether your personal email addresses have been compromised in any previous data breaches.

This report lets you know from which data breach your email address has been compromised and informs you of what action to take in order to secure your account and information.

How the Identity Theft Report of dfndr security works?

Identity Theft Report allows you to check to see whether your email address has been involved in any previous data breaches. It scans email addresses stored from previous data breaches in order to determine whether your email address was part of a breach.

Using this feature is simple:

  1. Open dfndr security and select “Tools”, then “Identity Theft Report”
  2. On the main screen, enter your email address and tap “Search”
  3. Allow the system to scan for your email address in our data breach database
  4. Review the results

If your email address has been identified in a breach, you will see the results in our comprehensive report. You can select any of the data breaches in the report to learn more about what took place during the breach, and which steps you can take to ensure to secure your account.

Why can’t I change my virtual location?

Changing your virtual location is a benefit of Premium. You’re must subscribe in order to use this Premium feature.

If you activated the 7-day trial subscription, you will automatically become a premium user once the trial has ended and you will be able to enjoy all the premium features.

Why do I have a slower connection on dfndr vpn?

Using a VPN does not affect the speed of your internet connection, your internet speed is dependent on the speed of the wifi or mobile network that you are connected to.

If your wifi or mobile internet connection is poor, then your VPN connection will also be affected.