Cannot find the subscription: iPhone/Apple Store

If you tried to cancel a subscription but don’t see it in the list, try this.

1. Did a family member sign up for the subscription?
You can’t cancel a family member’s subscription. Ask your family member to use their own device to cancel the subscription. Or if you share a device, ask that family member to sign in with their Apple ID and cancel the subscription.

2. Did you subscribe with a different Apple ID?
To see subscriptions for a different Apple ID, sign in with that Apple ID, then try to cancel again.

3.Forgot your Apple ID?
Your Apple ID is the account you use to sign in to all Apple services. If you forgot your Apple ID or aren’t sure if you have one, you can look it up or check if you’re already signed in to an app or service.
Your Apple ID might be included in some emails from Apple. Search your inbox for receipts as well as repair, support, or billing emails from Apple.

 

I can’t find my subscription

If you can’t find your subscription :

1. Check that you’re signed in to the correct account. Make sure to sign in to the Google Account that has your subscriptions. Learn how to add an account or switch accounts.

2. Keep in mind that the email you used with the subscription app may be different from your Google Account.

3. Check your other email accounts and find the receipt of the subscription to locate where you added the subscription.

4. Check with your family members. You may have used a family member’s account to subscribe.

Not being able to use the benefits of my subscription

If the active subscription is not appearing in your app on your iPhone or iPad:

  • Quit your app.
  • Go to ‘Settings > iTunes & App Store’
  • Tap on ‘Apple ID’ and ‘Sign Out’
  • Tap on ‘Sign in’ again and use the Apple ID that you use with the subscription.
  • Start your app again.

OR:

Subscriptions (Ads Free, Pro and Ultra) are tied to the account you used to purchase.
This means that subscriptions cannot be transferred from an iOS device to an Android device (or the opposite) because they use different marketplaces (App Store for iOS devices and Google Play for Android).

Smart Assistant’s: Floating Window

Smart Assistant’s floating icon monitors your mobile phone in real-time and provides quick solutions to problems encountered.

To activate it:
1- Open the app and access the side menu
2- Settings.
3- Smart Assistant
4- Slide your finger on the gray button next to the  Floating Window on the left, leaving it green

To disable it:

1- Open the app and access the side menu
2- Settings.
3- Smart Assistant
4- Slide your finger on the green button next to the Floating Window on the left, leaving it gray.

Messenger Cleaner

To clean the Messenger files on your mobile:

  1. Open dfndr security
  2. Go to “Functions” tab and select “Messenger Clear”.
  3. Then, just choose the type of file you want to delete:

    Photos > Deselect the imagenspictures quethat youdo notwant to deleteestain this cleaning. If you want to remove all photos from the Messenger storage, directly select the “Delete selected files” button.
    Videos > Deselect the vídeosvideos quethat youdo notwant to delete in this cleanup. If you want to remove all videos from the Messenger storage, directly select the “Delete selected files” button.
    Gif’s > Uncheck the gifs you do not want to delete in this cleanup. If you want to remove all gifs from the Messenger storage, directly select the “Delete selected files” button.
    Audios > You can choose to remove recording audios or music audios. Unlike other cleaning files, with audios you can only select the type you want to erase. It is not possible to deselect specific files for cleaning.

All files removed in dfndr security cleanups are permanently deleted. But don’t worry, dfndr security doesn’t delete any files without your prior authorization.

WhatsApp Theft Alert

WhatsApp Theft Alert sends you real-time warnings whenever an attempt to access your WhatsApp is detected.

To enable this feature please follow these steps:

  • Go to the Functions tab and select WhatsApp Theft Alert
  • Activate the permissions.
  • All set! Now your WhatsApp is protected!

 

 

 

Daily Virus Scan

With this function activated, our app makes automatic checks to keep your security up to date. =)

Activate:

Go to the Functions tab and select the Daily Virus Scan button.
Tap the option you want to activate:

  • Daily Virus Scan.
  • Block against Hackers.
  • Check for newly installed apps

    * Remember that in order to perform these functions, you must enable the necessary permissions.

Disable:

  • Go to the Functions tab and select the Daily Virus Scan button.
  • Tap the marble next to the On option. And ready

Identify suspicious links

If you are not 100% sure where a link or website is coming from, we recommend that you do not click. And if you suspect a link, open the app and follow the instructions below:

  • Click on the Functions tab.
  • Select URL Checker
  • Enter the suspicious link for dfndr lab to check;
  • Now click on analyze;
  • Ready! Now just wait for the result.

If you have any questions about why a link was identified as suspicious, please report it to dfndrlab@psafe.com.

Antivirus app scam

To check if the apps on your phone are safe, just use dfndr security’s App AntiVirus!

-Go to the Tools tab and select the Application Anti-Virus function.
-Wait for the verification process.
-Ready! Now a report with the result of the analysis will be displayed.

Also, it is possible to leave the verification of applications automatically:

-Open dfndr security.
-Click on the Side Menu (three stripes in the upper left corner) >
Settings
Antivirus
Activate the 3 options available on this screen:
Block Hackers.
Check new installed apps.
Daily cell phone checkup.

How can I cancel my subscription?

Hey, too bad you want to cancel your subscription.
But, before canceling, how about helping us by answering a quick survey?

A subscription allows you to use the dfndr security’s Advanced Protection features.

Please keep in mind that if you are within the three-day free trial period and want to cancel the subscription, you can still use the PRO functions until the trial is over.

Also, After the trial, you can continue protecting and boosting your device with all of dfndr security’s free features. 🙂

Cancel a subscription on Play Store.

  1. Open the Play Store app
  2. At the top of the screen, tap the menu icon in the Play Store.
  3. Select the correct email/account used to purchase the subscription (the one where you have received an email with a receipt from Google Play).
  4. Select Payments and Subscriptions.
  5. Select Subscriptions.
  6. Find dfndr security
  7. Tap Cancel.

Cancel the subscription within the dfndr security app (Android devices):

  1. Open dfndr security, and access the menu  
  2. Touch on “My Plan
  3. Tap on the “Unsubscribe” option
  4. Select Confirm
  5. Tap on dfndr security
  6. Select Cancel Subscription
  7. Answer the survey
  8. Cancel Subscription and, you’re all set!

 

 

How do I close open ports on my router?

We know that this information may appear to be a possible exposure of your network, but this does not necessarily indicate vulnerability, but rather it is only intended to inform the user which are each of the open ports on your network.

We are unable to indicate how to close your router’s ports through this function as this will depend on the model of each cell phone / router. Therefore, to understand the functioning of your router’s ports and check for possible vulnerabilities, we recommend that you seek this information directly from the manufacturer’s manual of this device or from the technical support, informing the exact model of the router.

How to prevent someone from connecting to my Wi-Fi?

The best way to protect your Wi-Fi is by changing your Wi-Fi password.

The ‘Wi-Fi network password’ is the password that you use to join the wireless network. Unless you’ve set your network to “No security”, you are already using a wi-fi network password.

If you’re using the router’s default password or a memorable one that you’ve set yourself, then you should consider replacing this password with a strong password. Remember, that we do not consider the router’s default password to be strong.

To upgrade the wi-fi network’s password, find the WIRELESS settings, usually located in the BASIC section.

Also, you can change the name of your Wi-Fi (SSD) to something other than the modem default.
Example: do not leave TPLINK2934S as the name of your wi-fi. People can know your router and possibly find loopholes easier or even see the default password (if you left the default)

Also, try not to use WEP encryption which is weak, and change your password periodically.

 

Why are devices connected to my Wi-Fi?

The Wi-Fi Theft Alert function does not block access from unknown devices or hackers on your network, but only informs you which devices are currently connected to your network.

 The reason there is a device connected to your wi-fi could be:

  • Because it is not password protected
  • Someone has discovered the password
  • Your network has been hacked, in this case, it is recommended to change the password and activate other extra security settings, available according to each router model.

What are unknown devices on my Wi-Fi?

Depending on how your router stores login information, the unknown devices connected can be smartphones,  appliances such as your smart tv or your refrigerator, and other devices belonging to people who have visited your home previously.

Also, it could mean that someone who shouldn’t have access to your wireless network is accessing the Internet. So if you cannot identify the device, I recommend that you change your password for your Wi-Fi.

How to download files from dfndr vault iOS back to phone gallery?

To download your files saved in the dfndr vault iOS app back to your phone, please follow one of these instructions below:

OPTION 1

A – Open the dfndr vault app and insert your access code (PIN or password).

B – If you are returning to the app after uninstalling, then tap on ENTER and insert your username and password. Please remember to select the same login option (Google/Facebook/Email) used to save your files.

C – Select the EXTRACT FILES button to start downloading your files back to your phone and, you’re all set!

 

OPTION 2

A – Open the dfndr vault app and insert your access code (PIN or password).

B – If you are returning to the app after uninstalling, then tap on ENTER and insert your username and password. Please remember to select the same login option (Google/Facebook/Email) used to save your files.

C – After accessing your account and viewing your files, tap on the SELECT button, located at the top right corner of your screen to start choosing the files you want to download back to your device’s memory.

D – When all files are selected, tap on the UNPROTECT button, located at the bottom of your screen.

E – Read the confirmation dialog and tap on Confirm to allow the process to start.

Your files have been unprotected and are now available again on your device’s gallery.

How to download files from dfndr vault Android back to your phone?

To download your files saved in the dfndr vault app back to your phone, please follow one of these instructions below:

OPTION 1

A – Open the dfndr vault app and insert your access code (PIN/password/pattern).

B – If you are returning to the app after uninstalling, then tap on Enter and insert your username and password. Please remember to select the same login option (Google/Facebook/Email) used to save your files.

 

C – Accept the permissions required and then select the EXTRACT FILES button to start downloading your files back to your phone.

 

 

OPTION 2

A – Open the dfndr vault app and insert your access code.

B – If you are returning to the app after uninstalling, then tap on Enter and insert your username and password. Please remember to select the same login option (Google/Facebook/Email) used to save your files.

 

C – After accessing your account, granting the permissions required and viewing your files, tap and hold your finger on the files you want to select to be downloaded back to your device.

D – When all files are selected, tap on the UNPROTECT button at the bottom of your screen (an open lock icon).

E – Read the confirmation dialog and tap on UNPROTECT to allow the process to start.

Your files have been unprotected and are now available again on your phone. Note that the files will be returned to the original location on your phone where they were prior to being added to dfndr vault (which, in some cases, especially for files other than photos, may not be your phone’s Gallery).

⭐How can I remove duplicate videos from my phone? (NEW)

With the Duplicate Videos cleaner (click from a smartphone) feature, you can remove duplicate videos from your gallery to free up storage. To access this feature, open dfndr security and follow the steps below:

1- Tap on Tools tab and select Duplicate videos (click from a smartphone).

2- Wait while dfndr security scans your phone for duplicates.

3- The app will then show you all the duplicate videos and suggest one of them to delete. You can always uncheck any images that you do not want to delete.

4- To delete, tap on “Delete videos”.

5- Read the confirmation messages and Confirm.

How can I cancel my subscription through the Google Play Store?

If you have any feedback to improve our product, write to us at support@psafe.com Your ideas are super welcome.😊

You can see all your subscriptions on the Google Play store app.

To cancel one of our subscriptions, please follow these steps:

1- Open the Google Play Store app.
2- Select the Google account used to activate our subscription.
3- After selecting the correct account, open the sidebar menu > Subscriptions.
4- Locate and select dfndr security, then tap Cancel Subscription.
5- Confirm the cancelation and, you are all set!

Remember that you can continue using the free version after the trial period. You don’t need to uninstall the app.

⭐Data Control (NEW)

Do you know that apps can use your data when running in the background?

Use this new feature of data control to find out exactly how much each app consumes, and receive alerts when any app is using too much data.

To access this function follow these steps:

-Open dfndr security.
-Select Tools: Data control.
-Accept the necessary permissions so that the app can work correctly.
-Wait a few seconds while the scan is done and voila, the number of MB that each app consumes will appear.

 

Or from your device click here: DATA CONTROL

 

 

 

What is an open port?

The open ports is a tool you can use to check your external IP address and detect open ports on your connection.

This tool is useful for finding out if your port forwarding is setup correctly or if your server applications are being blocked by a firewall.

⭐Wi-Fi Theft Protection (New)

Wi-Fi Theft Protection helps you to discover all the devices connected to your Wi-Fi. You will know who´s on your Wi-Fi and identify if someone is stealing your broadband.

To know this, you must first accept the location permission and, after a few seconds, the scan will be done and the result will appear.

At the top of the screen, you will find the information about the network you are connected to. If you want to find more detailed information about this network such as Netmask, IP address, DNS and MAC address (this information is not available for Android 11), just tap on the name of the network.

If you want to have an advanced report. Tap on the option: Advanced Report. Here you will find all the information about the Open ports.

The second information you find will be the information about your device. To find more detailed information about your device such as Model, Brand, MAC address and IP Address, just tap on the device name

Then you will find the devices that are connected to your Wi-fi. If you want to know more about devices, tap on the name of each device. So you can know the, brand, MAC Address and IP Address.

If you don´t know one of the devices, we recommend that you change your Wi-Fi password now.

 

Smart Assistant: How to disable it?

To disable the Smart Assistant function, just follow these steps:

1- Open dfndr security and select the menu .
2- Select “Settings” .
3- Touch “Smart Assistant:.
4-Slide the green button of the option you want to disable to the left and leave it gray.

Before disabling this function remember that you can remove the smart assistant from your main screen. Also,  you can customize the number of times you can receive performance notifications.

If you want to remove the assistant from your main screen, just tap on the square and leave it gray.

If you want to change the frequency with which you receive notices just tap on the option “Frequency of performance alerts”

 

Smart Assistant: How to enable it?

Smart Assistant provides you with quick solutions for problems on your device 😉

The assistant recommends actions to improve the security and performance of your device. When a problem is identified, it will alert you immediately.

To protect you against malicious links & websites, and improve your performance, follow these steps:

1- Open dfndr security and select the menu .
2- Select “Settings” .
3- Touch “Smart Assistant:.
4-Grant the necessary permissions by tapping Allow
5– Then you can select the types of alerts you want to monitor: Security, performance or both 😉
To activate them, just slide the gray button of the option you want to enable to the right and leave it green.

You can also choose if you want the smart assistant to be on the main screen by tapping on the square:

And customize the number of times you want this smart assistant to appear, by tapping on the option “Frequency of performance alerts”

 

 

 

App Cleanup

Gain extra storage by removing apps you don’t use.

dfndr security shows a list of installed apps and APK files with the date of the last time you used it. That way, you can find out which app you don’t use, delete it, and gain more space on your cell phone.

To use this function:

  • Access the “Functions” tab of dfndr security and click on “App Cleanup”.
  • Select the app you want to remove by selecting the box next to the app name
  • Then, tap the Remove apps button.

WhatsApp Theft Alert

Be Alerted of scams!

WhatsApp Theft Alert sends you real-time warnings whenever an attempt to access your WhatsApp is detected.

To activate this function please:

  • Open dfndr security and select the Tools tab.
  • Select WhatsApp Theft Alert.
  • Activate the necessary permissions.
  • Activated. Your WhatsApp account is protected against fraud and hacking attempts. 💪

If you want to deactivate this function you just have to:

  • Open dfndr security and select the Tools tab.
  • Select WhatsApp Theft Alert
  • Toca encima del boton “Disable Protection”

Gallery Assistant

Gain more gallery space! 📷

Galley Assistant is an easy solution to stay on top of the storage space in your gallery.

To enable it just:

  • Open dfndr security.
  • Select Tools
  • Select Gallery Assistant
  • Slide the gray button next to “Disable” to the right.
  • Give the necessary permissions
  • Select the frequency with which you want to receive the pop-up recommendations (daily or Weekly)
  • Select ” Clean duplicate Photos”

 REMINDER: Once confirmed, selected files are then permanently deleted.

 

 

Not being able to use the benefits of my subscription

Please make sure you’re logged in to the Play Store app with the same Google Account that you used to purchase the subscription originally.

  1. Open the Google Play store app and select (top of the screen)
  2. Select the email with which you signed up for the first time.
  3. Install dfndr security

We recommend that you keep only the account used to purchase our subscription as the primary one on the Google Play Store app. It’s important to note that Google Play has conflicts to recognize signatures on some devices when the user is signed in to two or more accounts. This limitation occurs for all Play Store apps, not just with dfndr security.

Subscriptions (Ads Free, Pro and Ultra) are tied to the account you used to purchase.
This means that subscriptions cannot be transferred from an iOS device to an Android device (or the opposite) because they use different marketplaces (App Store for iOS devices and Google Play for Android).

Charge Booster

Charge your battery faster with Charge Booster 😊

Apps running in background mode drain the battery of your smartphone. Hibernating these apps speeds device-charging and this new feature will now hibernate all apps running in the background.

To enable this function:

1- Open dfndr security and select the menu .

2- Select “Settings” .

3- Touch “Lockscreen Charge Monitor”.

4-Select Charge Booster Alert .

Please keep in mind that when apps are closed by Charge Booster, notifications and alerts will be paused until you open them again. If you still want to receive notifications from specific apps with Charge Booster on, you must select them in the “Ignore List” for Charge Booster settings.

 

 

Daily Phone Checkup

This function performs daily a complete background check to alert you to security threats and performance issues on your cell phone 💜.

To enable this function follow these steps:

1- Open dfndr security, and access the menu  

2- Touch on “Settings” .

3- Select Daily Phone Checkup

4- Tap on “Activate Now”

 

If you want to disable this feature:

 

1- Open dfndr security, and access the menu  

2- Touch on “Settings” 

3- Select Daily Phone Checkup

4- Tap on “Disable Now”

 

How do I change dfndr security Applock passwords?

To change the password registered for Applock, open dfndr security, tap on Tools tab and select the Applock option

1- Enter your current password.

2- Tap on “Settings”  in the top right corner.

3- Select “Change your password”

4- Insert a new pattern or select numerical password at the bottom.

5- Enter your new pattern (or numerical password) again to confirm.

6- Tap “Finish”.

 

😳If you forget your Applock’s  pattern (or numerical password), you can easily recover it by following these steps below:

1- Open the app, tap on Tools tab and select the Applock feature ((Or on your cell phone you can click here)

2- Tap on the “Options” button in the top right corner.

3- Select “Forgot your password?”.

4- Touch on “Login with Google”.

5- Enter the Google email and password used to activate Applock.

6- Now you can create a new pattern.

How do I lock / unlock apps with the Applock?

To unlock apps protected with the Applock, on your cell phone you can click here or you can follow these steps:

1- Open dfndr security > Tools > Applock.

2- Enter your password.

3- Uncheck all apps with a lock on the list to unlock them and, it’s done!

 

Forgot your password? To create a new one, follow these steps:

1- Open dfndr security, tap on Tools tab and select the Applock.

2- Tap on the “More options” button in the top right corner.

3- Select “Forgot your password?”.

4- Login with the same Google account used to activate the Applock.

5- Create and confirm your new password and, you’re all set!

How do I use Quick Cleanup in dfndr security?

The Quick Cleanup feature is helpful for improving your device’s performance. It automatically frees up memory from applications that are running in the background, and also allows you to speed up your device, eliminate navigation data, junk files (residual files and cache) and temporary files saved by Android and other apps.

To use Quick Cleanup on your phone on your cell phone you can click here or you have these options:

Option 1- Open dfndr security, tap on Quick Cleanup shortcut located on the main screen.

Option 2- Open dfndr security, tap on Tools tab and select the Quick Cleanup feature.

Once selected, allow the Quick Cleanup to finish, and you’re all set!

How can I use dfndr security to clean WhatsApp?

The Whatsapp Cleaner feature frees up memory and storage on your device by deleting photos, gifs, videos and audio files shared on WhatsApp.

To use the  Whatsapp Cleaner files:

1- Open the dfndr security – Tools tab– “ Whatsapp Clean”.

2- Select a file type such as “Photos” to review.

3- Uncheck any photos that you still want to keep, then click “DELETE SELECTED FILES” and confirm.

REMINDER: Once confirmed, selected files are then permanently deleted.

What is Lockscreen Charge Monitor?

Lockscreen Charge Monitor is a feature in dfndr security that monitors the status of your battery during charging. It shows you the different stages that your cell phone is completing while it’s charging. This helps you to avoid overcharging.

With this feature enabled, you can know how much time is remaining until your device is fully charged and help avoid wearing out your battery more quickly to improve it’s lifetime duration.

To activate this function on your cell phone you can click here or you can follow these steps:

1- Touch the menu .

2- Select “Settings” .

3- Touch “Lockscreen Charge Monitor”.

4– Select “Activate”.

Notification Cleaner is hiding my desired notifications. How can I fix this?

It’s possible that you accidentally activated the Notification Cleaner feature in dfndr security which turned off your notification alerts.

To disable this feature and receive all notifications again, please follow these steps:

  1. Open the dfndr security app and tap on Tools;
  2. Scroll down to Notification Cleaner (click from a smartphone);
  3. Tap on Hidden
  4. If you want to unblock all notifications, tap on the button next to “Make all apps alerts visible” and select Yes.
    or
    If you want to unblock a specific notification, just tap on the Visible button next to the app from which you want to receive the notification.

Notification cleaner has now been disabled and you will receive notifications for all apps on your device again.

 

How can I create a numerical password in dfndr security?

To change the type of password used for Applock , follow these steps or on your cell phone you can click here:

1- Tap on Tools tab and select Applock.

2- Enter your pattern.

3- Tap on “Settings” .

4- Select “Change your password“.

5- Select USE A NUMERICAL PASSWORD at the bottom of the screen.

6- Create a 4-digit numerical password.

7- Reenter the new password to confirm.

Now, selectFINISH and you’re done!

How can I change dfndr security´s Applock lock time?

One of the settings for Applock allows you to change the time it takes for Applock to activate for the applications that you have locked. To change the blocking time of your Applock on your cell phone you can click here  or follow the steps below:

  • Open dfndr security, tap on Tools tab and select the Applock feature.
  • Enter your Applock pattern, password or fingerprint.
  • Tap on Settings”  in the top right corner.
  • Select When to block apps.
  • Select your preferred length of time.

All done! Now your applications will be locked by Applock at the desired time. This can be changed at any time ⏲

How can I use dfndr security to remove a virus?

dfndr security was designed to protect your device against security risks and remove viruses. It’s possible to do a full scan of all files on your phone and SD card in order to fix any security issues.To scan your device for any virus threats, you can click here on your cell phone or follow the steps below::

  1. Open dfndr security and select the Tools tab.
  2. Select “Antivirus App Scan” to scan all apps installed, or selectComplete Antivirus to check all files on your device.
  3. Wait for the scan to check the files and finish.
  4. If any malware is detected on your phone, you will be notified. To remove virus/malware, select Fix problems and dfndr security will remove the virus or any other issues detected.

Running this scan frequently helps to keep your device safe 😊

How do I use the Delete data function in dfndr security?

With this function, you can erase data from your phone remotely, such as contacts, photos, music and files from your device.

To enable this function, follow the steps below:

1- Open My PSafe and then click “Sign in with Google account”.

2- Log in with the same Google account registered in Anti-theft on your device.

3- At the home screen, select “Wipe” at the top right next to the Block.

4- The confirmation message will appear. To confirm the command, type DELETE in the selected field as shown below then click “Delete Data”.

In case your device has no access to the internet or if it’s turned off, you will receive a message telling you that the command has been sent to it and will be executed as soon as the phone is on again and connected to the internet. To learn more about the required items to Anti-theft functions, click here.

😊Keep in mind that this function is only for Premium users

What are Intruder Alerts?

Intruder Alerts are an Anti-Theft feature take a picture with the front camera of your phone when someone types an incorrect password if your phone is blocked using my.psafe.com. You can see how to block your device using my.psafe.com by clicking here on your cell phone

When an intruder enters an incorrect password on the lock screen while your phone is blocked by Anti-Theft you will receive an email with that person’s photo and the last recorded location of your device.

How to block your phone in case of loss or theft?

To block your device in case of loss or theft, it is extremely necessary that the Anti-Theft function is active, the device is turned on and connected to the internet.
(Please keep in mind that his function is exclusive for Premium users)

👀Follow the steps below:

  1. Access the my.psafe.com and click on “Sign in with Google account”
  2. Log in with the same Google account registered in Anti-Theft of your dfndr security
  3. Wait for loading
  4. Click the green “Block” button to get your device’s location
  5. Create a personalized message that will be visible on the screen of the locked phone and then click on the “Lock screen” button to send the command.

👍Attention: If the lost/stolen device is not communicating with the internet or turned off, you will receive a message indicating that the lock command has been sent to the cell phone, but will only be executed when the device is turned on and connected to the internet again.

How do I improve the security level of my cell phone?

In order for the security level to reach its maximum level, what you need to do is activate all the suggested functions that appear on the Security Manager screen.

Access your Security Manager  from your cell phone by clicking here or follow these steps:

  1.  Open dfndr security, and access the menu 
  2. Select Security Manager

How to find my GAID (Google Advertising ID)?

To find your device’s GAID (Google Advertising ID), please follow the steps below:

Obs: These instructions may vary according to your phone model. If you still need help after reading this article, please write to support@psafe.com informing your device model and we will be more than happy to assist you.

1) Open your Android’s Settings app .

2) Find and access the  “Google” section.

3) Select the option “Ads”.

4) Your GAID will be informed on this page. It might be called as “Your advertising ID”.

Attention: If you are looking for your GAID in order to request PSafe or another company to find and/or delete your personal data, we recommend to not use the “Reset advertising ID” button until you’ve written down or taken a screenshot of your current GAID to share with us or other companies. The “Reset advertising ID” button gives you a brand new GAID, but companies will have your personal data recorded under your old GAID and won’t be able to find your data if you don’t know what your old GAID was!

How do I use dfndr security’s Internet Booster feature?

The Accelerate Internet feature will close applications that are running in the background and using internet data. To use this feature, from your cell phone click here or follow the steps below:

1- Open dfndr security, tap on Tools tab and scroll down to select the Internet Booster feature.

2- Wait for the process to complete and you’re ready!

How do I use dfndr security’s Game Booster?

Game Booster is a feature of dfndr security that optimizes your phone to play games. To speed up your games click here or follow the steps below:

1- Go to dfndr security, then touch Tools tab and Game Booster.

2- Select “Add”

3- Select the game you want to add.

 

To add the shortcut of the Game Booster in the menu of your cell phone and thus optimize your games faster follow these steps:

1- Go to dfndr security, then touch Tools tab and Game Booster.

2- Select the three dots button.

3- Tap: “Add shortcut to home-screen”.

 

 

 

 

Auto Optimization

Auto- Optimization runs sequential features to increase security and improve your phone´s performance.

To activate this function follow the following steps:

1- Open dfndr security, and access the menu  .

2- Touch on “Settings” .

3- Select Auto Optimization”

4-Slide the button to the left side of the screen until it is green;)

How to know the speed of my WiFi?

After opening dfndr security, tap on the WiFi Security function.

-In the “Speed” section, under the name of the WiFi network select “Start speed Test”

-Wait a few seconds and a graph will appear showing the speed of your WiFi to download and upload files.

-This result can be shared by touching the “Share” button or you can perform the test again by selecting “Refresh”. If you simply want to exit the test, tap on the X in the upper left corner of the screen.

If you select X, the results of all the tests you performed will appear and you can compare the speeds.

To remove this info, just touch the test you wish to remove and slide to the left of the screen.

How to edit my WiFi network?

After opening dfndr security, tap on the “WiFi Security” function.

-In the “Status” section, next to the Wi-Fi name, touch the pencil icon

-If you want to change the name of the WiFi just touch on “Nickname” and type the new name you want.

-Then a map will appear that will locate where the WiFi is located

Finally you can select the category in which desires in which you want to classify your Wifi. For this you just have to tap on one of the options:

  • Home Network :house:
  • Job Network:handbag:
  • Friendly Network:star:
  • Public Network:coffee: